Time taken for QF e-ticket to issue

[airbound]

Hi All,

What is the usual timeframe for QF issuing an e-ticket for travel purchased online?

On 19 December, I booked a ticket to the US for March. The e-ticket has yet to issue. I completed the required Advance Passenger Information (which I understand is required prior to the ticket issuing) within a week of purchasing the ticket. The booking was immediately available in my QFF account, and I have been able to select seats (including the PE seats on QF73 to SFO!). However, so far, I haven't received the e-ticket; nor has my credit card been charged. I don't recall ever waiting this long before.

How long would you give it before phoning Qantas?

Thanks in advance.

 

[docjames]

I'd have called them by now.

 

[wingspan]

Call them right away!

 

[airbound]

I phoned Qantas and was told that three things are required for tickets to the USA. Apparently the problem was that I hadn't provided passenger middle names and dates of birth. This is very strange, as I see nowhere to put the middle names, and the dates of birth were within the APIS section.

Also, there was no yellow/orange information banner at the top of my booking telling me that information was missing (which was there prior to me completing the APIS section), which would have alerted me to a problem with my booking. If I hadn't phoned, I wonder whether I would have eventually be contacted and asked for this information! I don't recall having this issue when travelling to the USA in November last year.

Anyway, hopefully the ticket is now ready to issue and will arrive soon!

(Hopefully my SG pack will also arrive soon. I qualified on 11 December, yet haven't received the pack yet.)

 

[Boris spatsky]

My e-tickets don't come through until about a month before, but I book through a work agent. My understanding is that they don't issue them immediately that far out in case you want to change it. I have a US trip booked for April and no e-ticket yet (as usual this far out).

 

[airbound]

Well, that was quick. Within half an hour of phoning, the e-ticket arrived in my inbox.

All is now sorted.

 

[Postcode]

Cool. I booked online and got the same message. I submitted all the paperwork or is it e-work? Nothing after quite a few hours. Credit card had been charged.

I called and was fortunate to have a good QFF service guy who managed to have my e-ticket in my inbox as I was speaking to him. Sometimes QF just needs a bit of a reminder.

 

[airbound]

The question now is whether this late issue of the e-ticket will affect the double status credit offer. As the ticket wasn't issued until yesterday, Qantas actually didn't charge my credit card until yesterday. The double status credit offer required one to "Book and pay for any Qantas international flight with a QF flight number between 1 and 21 December 2010". Hopefully, for the purposes of this offer, my date of payment is the date that I booked the ticket and provided my credit card details, rather than the date that Qantas got around to charging my card and issuing the e-ticket.

 

[Hvr]

The question now is whether this late issue of the e-ticket will affect the double status credit offer. As the ticket wasn't issued until yesterday, Qantas actually didn't charge my credit card until yesterday. The double status credit offer required one to "Book and pay for any Qantas international flight with a QF flight number between 1 and 21 December 2010". Hopefully, for the purposes of this offer, my date of payment is the date that I booked the ticket and provided my credit card details, rather than the date that Qantas got around to charging my card and issuing the e-ticket.

I reckon this is something you should address immediately. Maybe an email so you have something in writing in case they forget to credit appropriately after the flight.

Re issuing of the ticket and certain details don't Qantas have these anyway as part of our QF membership.

I got my Circle Asia ticket (purchased in August for January) in about 30 minutes.