Tokyo Haneda slot - how will Virgin Operate it?

[encryptededdy]

Seems like tonight's VA78 HND-CNS is delayed until tomorrow morning.

I have a friend on this flight and they have not received any communication from VA until they arrived at the airport and the self-checkin kiosk said "you're not booked on any flights".

 

[PERLHR]

Seems like tonight's VA78 HND-CNS is delayed until tomorrow morning.

I have a friend on this flight and they have not received any communication from VA until they arrived at the airport and the self-checkin kiosk said "you're not booked on any flights".

Well that's a bit rubbish! I would

Seems like tonight's VA78 HND-CNS is delayed until tomorrow morning.

I have a friend on this flight and they have not received any communication from VA until they arrived at the airport and the self-checkin kiosk said "you're not booked on any flights".

Well that is rather poor. I assume VA have allocated a hotel at Haneda? They are not doing their reputation much good on this a major international flight route! Poor show VA.

 

[encryptededdy]

I'm informed by my friend there that everyone is still waiting for confirmation regarding a hotel from ground staff, although they've been promised one. I assume most ground staff there is contracted, so it's taking a while.

I think it's understandable to have disruption for Haneda routes after the accident two days ago, however Virgin has had plenty of time to notify customers about this which they have evidently failed to do.

 

[A321]

I'm informed by my friend there that everyone is still waiting for confirmation regarding a hotel from ground staff, although they've been promised one. I assume most ground staff there is contracted, so it's taking a while.

I think it's understandable to have disruption for Haneda routes after the accident two days ago, however Virgin has had plenty of time to notify customers about this which they have evidently failed to do.

View attachment 363617

That's a weak generic letter..

 

[encryptededdy]

Hotel granted - overnight in HND tonight, VA78 tomorrow, then another hotel in Cairns tomorrow night, then CNS-xBNE-xSYD-ADL on Saturday. Looks like overall travel time HND-ADL will be... quite long.

Sadly expertflyer is down right now so I can't check why the routing is so cursed.

 

[Digicola]

That's a weak generic letter..

Considering I got basically the same when my QF10 got delayed by a full day a couple months back I’d say nothing out of the ordinary for airlines down under. Except in that case they were on the hook for UK261 whereas outside of that jurisdiction we have bugger all.

 

[AIRwin]

I'm informed by my friend there that everyone is still waiting for confirmation regarding a hotel from ground staff, although they've been promised one. I assume most ground staff there is contracted, so it's taking a while.

View attachment 363617

Was it a coincidence that your friend took a photo with the Virgin sign in the background?

 

[encryptededdy]

Was it a coincidence that your friend took a photo with the Virgin sign in the background?

Well, it's expected that the sign would be in the background if you're taking the photo whilst waiting in the Virgin check-in queue (there's a long line whilst everyone is processed).

 

[PERLHR]

That's a weak generic letter..

Awful letter actually!

 

[AustraliaPoochie]

Heh, laughing at the letter, just have to add the missing bits by hand (writing).
Not laughing at the situation that occurred at HND mind you.

 

[p--and--t]

Heh, laughing at the letter, just have to add the missing bits by hand (writing).
Not laughing at the situation that occurred at HND mind you.

Says something about an airline when staff have generic preprepared excuse letter on hand to “fill in the blanks” by hand at the gate.

[OT] Given the recent not “on time performance” will there be a paper shortage at all Australian airports

 

[Himeno]

Says something about an airline when staff have generic preprepared excuse letter on hand to “fill in the blanks” by hand at the gate.

[OT] Given the recent not “on time performance” will there be a paper shortage at all Australian airports

There is a paper shortage. Has been one for months.
Work removed locally made printer paper ages ago and got a new overseas supplier because the Australian paper manufactures have been unable to keep up with the demand for paper products.

 

[encryptededdy]

Hotel granted - overnight in HND tonight, VA78 tomorrow, then another hotel in Cairns tomorrow night, then CNS-xBNE-xSYD-ADL on Saturday. Looks like overall travel time HND-ADL will be... quite long.

Sadly expertflyer is down right now so I can't check why the routing is so cursed.

Update. They spent the night in a Haneda Airport hotel, checked in bags and went through immigration this morning, only to have VA78 this morning cancelled again last minute. Currently stuck airside and VA are working on rebooking. I assume they'll have to be escorted back through immigration etc.

 

[AIRwin]

only to have VA78 this morning cancelled again last minute

Oh why was it cancelled?

 

[Saab34]

Going back empty? Transponder is on and it’s live on the ground at Haneda? Looks like it’s going.

 

[AIRwin]

Going back empty? Transponder is on and it’s live on the ground at Haneda? Looks like it’s going.

VA78 from Tokyo to Cairns Live Flight Tracker - Real-Time Flight Tracker Map | Flightradar24

 

[encryptededdy]

Oh why was it cancelled?

No reason given

Going back empty? Transponder is on and it’s live on the ground at Haneda? Looks like it’s going.

Yeah I'm curious what's going on there. Guess we'll see if it ends up taking off. Maybe not enough cabin crew?

edit: Looks like it's pushed back and is moving. I suppose it really is departing empty! How strange. In theory they should have two sets of cabin crew available, right? The crew that was in Tokyo last night which was supposed to operate last night's flight, and also the crew that arrived in from Cairns last night who should be rested by now.

edit2: Friends have been rebooked. One on NH HND-SYD tonight, others on SQ HND-xSIN-ADL tonight. Overheard that some other pax may have to travel to Narita to catch a flight there or stay one more night.

 

[antycbr]

No reason given

Yeah I'm curious what's going on there. Guess we'll see if it ends up taking off. Maybe not enough cabin crew?

edit: Looks like it's pushed back and is moving. I suppose it really is departing empty! How strange. In theory they should have two sets of cabin crew available, right? The crew that was in Tokyo last night which was supposed to operate last night's flight, and also the crew that arrived in from Cairns last night who should be rested by now.

edit2: Friends have been rebooked. One on NH HND-SYD tonight, others on SQ HND-xSIN-ADL tonight. Overheard that some other pax may have to travel to Narita to catch a flight there or stay one more night.

I’d call a NH to SYD an upgrade!

 

[encryptededdy]

I’d call a NH to SYD an upgrade!

24 hours late, but otherwise agreed.

 

[AIRwin]

The crew that was in Tokyo last night which was supposed to operate last night's flight

The flight originally scheduled to arrive the previous night had been cancelled