When I read (in late 2018) that VA and SQ were about to change the exchange rate on FF points, I shifted nearly all my Velocity points to my Krisflyer account. I haven't had the opportunity to use them since, because I already had a LH RTW booked and my only other foreign travel was to Costa Rica at Christmas, where SQ would have been no help anyway.
But when I got my latest Krisflyer statement, it said that nearly all of my points would expire in the third quarter of this year - bizarrely, it spread them over three months, even though all the Velocity point were transferred at the same time.
I have found that taking things up with Krisflyer Customer Service doesn't get you anywhere, so I thought I would just transfer them back to Velocity, who told me that the two airlines had suspended all transfers of points, and would not resume 'this feature' until flight schedules had returned to normal.
So there we are: SQ will not transfer your points because of all the stress, etc, cause by Covid-19, but they have no difficulty in cancelling them (by deeming them to be 'expired').
Has anyone else had similar experiences ?
But when I got my latest Krisflyer statement, it said that nearly all of my points would expire in the third quarter of this year - bizarrely, it spread them over three months, even though all the Velocity point were transferred at the same time.
I have found that taking things up with Krisflyer Customer Service doesn't get you anywhere, so I thought I would just transfer them back to Velocity, who told me that the two airlines had suspended all transfers of points, and would not resume 'this feature' until flight schedules had returned to normal.
So there we are: SQ will not transfer your points because of all the stress, etc, cause by Covid-19, but they have no difficulty in cancelling them (by deeming them to be 'expired').
Has anyone else had similar experiences ?
