Unable to book online once logged into frequent flyer

[EarthlyDuchess]

I’ve been trying to book a Sydney - heathrow flight online and I can see a number of flights available, including some classic rewards, but as soon as I log into frequent flyer, all the flights disappear!

Anyone else seeing this or managed to resolve if they’ve had it happen before?

 

[ChrisMars]

Seems fine here.
Sometime the cookies are funny, and clearing them can help, but I only had that issue for "managing bookings" and "managing lounge invites" pages.
Anyway, try to clear them (or use another browser, or go in incognito mode) to see if it helps.

 

[EarthlyDuchess]

Seems fine here.
Sometime the cookies are funny, and clearing them can help, but I only had that issue for "managing bookings" and "managing lounge invites" pages.
Anyway, try to clear them (or use another browser, or go in incognito mode) to see if it helps.

Thanks Chris. Tried all that and nothing worked, so not sure what’s happened there.

I can book other destinations, it’s just that specific journey. Trying to call them now to book instead

 

[Kerrodt]

I just tried on my iPad with Safari. I could see flights available in early February With no problem.

 

[Jean Prouvaire]

Do you have the Qantas app installed? Sometimes booking through the app can be less flaky than booking through a browser. (Sometimes not.)

 

[EarthlyDuchess]

It was really strange. Didn’t matter if I used safari, chrome or the app they all did the same thing. Even tried using my partners FF account and it did the same thing.

I managed to get through on the phone in the end to book the flight at least.

Thanks for the suggestions everyone.

 

[AIRwin]

I managed to get through on the phone in the end to book the flight at least.

Hope you weren't charged a fee...

 

[EarthlyDuchess]

Hope you weren't charged a fee...

No thankfully. I had planned to ask for it to be waived but explained what had happened and he didn’t even try to charge the phone booking fee.