Unnecessarily complicated loyalty program rules & features

[Mattg]

What's the most pointlessly complicated or poorly explained rule/feature of a loyalty program that you've come across?

 

[AIRwin]

I initially found it difficult to understand JASA

 

[SYD]

I initially found it difficult to understand JASA

Many people did and would refuse to believe that the sweet spots existed. Oh, I miss those days!

 

[RooFlyer]

What's the most pointlessly complicated or poorly explained rule/feature of a loyalty program that you've come across?

The Accor eco-system of 'paid cards' (how they relate to each other etc). Every time I try to understand it by reading the threads here, I end up with my head buried underneath a pillow.

 

[WilsonM]

What's the most pointlessly complicated or poorly explained rule/feature of a loyalty program that you've come across?

You're still annoyed about the intercon suite upgrade aren't you...

But in all seriousness, the general PQP/PQS/PQD and similar rules of US programs are a general pet peeve.

 

[DAC1]

Pointlessly complicated feature: Qantas’ IT which makes it impossible to easily book moderately complex award bookings or change even some of the most simple award bookings online.

Pointlessly complicated rule(s): Overly complex lounge entry arrangements (VA and SkyTeam airlines being the main culprits).