Unsuccessful - no match on booking name or flight

[Notyourbag]

Needing some guidance on Qantas not coming to the party when I've submitted an eligible AA status credit claim. I took the flight and have kept the boarding pass. The declined message came back as"Unsuccessful - no match on booking name or flight"

Is there an email address with a photo of the boarding pass or a phone call to resolve the issue?

 

[jpp42]

Needing some guidance on Qantas not coming to the party when I've submitted an eligible AA status credit claim. I took the flight and have kept the boarding pass. The declined message came back as"Unsuccessful - no match on booking name or flight"

Is there an email address with a photo of the boarding pass or a phone call to resolve the issue?

You can email [email protected], but it may take months to get a reply. They usually do process these eventually.

 

[elanshin]

You can also call after emailing and quoting the reference number.

 

[Notyourbag]

You can also call after emailing and quoting the reference number.

Yep did this today. Agent said both flights do qualify and I should see points and status credits within 24 hours.

 

[Notyourbag]

Yep did this today. Agent said both flights do qualify and I should see points and status credits within 24 hours.

Can confirm points hit my account 24 hours after the call.