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I have received points for both and haven’t had either bill yet.


I had quite a saga with my signup.

Received several contradictory sms and emails within one week.


I ended up contacting their complaints phone number 1800775329 and politely but strongly requesting an email confirmation that I was on Velocity deal with points and credit.


If you haven’t done it already I suggest you contact them on the complaints number not the general number.


Good luck


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