urgent help - Can’t check in on AA QFF reward flight - AA Ready to Fly hub not working

[scottie222]

Hi all - urgent help

Flying on an AA QFF reward flight in 24 hours and I am unable to check in as it says “COVID-19 details incomplete”. AA seem to have a “Ready to Fly” hub to upload covid-19 documents but it doesn’t seem to work with my booking (screenshot attached). Been trying to call AA but haven’t been able to get through.

Any ideas?

 

[kangarooflyer88]

Where are you flying to?

 

[Princess Fiona]

Hi all - urgent help

Flying on an AA QFF reward flight in 24 hours and I am unable to check in as it says “COVID-19 details incomplete”. AA seem to have a “Ready to Fly” hub to upload covid-19 documents but it doesn’t seem to work with my booking (screenshot attached). Been trying to call AA but haven’t been able to get through.

Any ideas?

Just check in at the airport

 

[kangarooflyer88]

One other thing to try do is check in on a laptop or actual computer and not phone. I can't speak for American but I know on United sometimes their check-in system wouldn't let me check-in via mobile since they didn't recognize Canada as a country (a story for another day)

-RooFlyer88

 

[scottie222]

63

Just check in at the airport

Where are you flying to?

LHR to LAX

Post automatically merged: Oct 18, 2022

Just check in at the airport

That’s the back up plan but I was worried we need to provide documents beforehand. Hoping someone else who has flown an AA QFF flight would know what had to be done.

 

[scottie222]

Thanks! I’ll try on my iPad / desktop site mode

One other thing to try do is check in on a laptop or actual computer and not phone. I can't speak for American but I know on United sometimes their check-in system wouldn't let me check-in via mobile since they didn't recognize Canada as a country (a story for another day)

-RooFlyer88

 

[kangarooflyer88]

63


LHR to LAX

I'd say try checking in via desktop website. If that doesn't work, show up early to Heathrow and check-in there (they recommend checking in 3 hours ahead of scheduled departure but check-in opens at 5 AM)

 

[scottie222]

Thanks, I’ve got a connecting flight that lands 3.5 hours before so we will see

I'd say try checking in via desktop website. If that doesn't work, show up early to Heathrow and check-in there (they recommend checking in 3 hours ahead of scheduled departure but check-in opens at 5 AM)

 

[TheInsider]

Have you completed this?

Attestation - American Airlines

www.aa.com

 

[scottie222]

Have you completed this?

Attestation - American Airlines

www.aa.com

Thank you!
Just completed it, assume it takes some time to update so we can check in

 

[justinbrett]

I flew LHR-JFK on BA a few weeks ago. It was hassling me to upload covid documents beforehand which I didn‘t.

I checked in at the airport, they didn’t ask for anything. I never completed the attestation or showed my covid vax certificate to anyone.

I wasn’t asked to show anything on arrival at JFK either.

 

[serfty]

Sherpa can assist:

Visa and Travel Requirements for every destination

apply.joinsherpa.com

Looks like simply the attestation (although last time, no-one looked at it).

 

[Franky]

I flew LHR-JFK on BA a few weeks ago. It was hassling me to upload covid documents beforehand which I didn‘t.

I checked in at the airport, they didn’t ask for anything. I never completed the attestation or showed my covid vax certificate to anyone.

I wasn’t asked to show anything on arrival at JFK either.

I thought the attestation was dis-continued a few months ago, though we had to provide one for a trip on 31May this year...

 

[Princess Fiona]

I thought the attestation was dis-continued a few months ago, though we had to provide one for a trip on 31May this year...

No it’s definitely still a thing.I flew to ORD earlier this month and had to do one.

 

[Katie]

Yup, am flying to the US on Friday and had to complete the attestation. Have printed it out just in case, but did have a rant on the inside about it.

 

[RichardMEL]

Yup, am flying to the US on Friday and had to complete the attestation. Have printed it out just in case, but did have a rant on the inside about it.

I did all that too. QF agent only wanted to see vax cert. Asked if I had ESTA but did not request to see and nothing about the form. Given it's done online I *presume* its shared with CDC/CBP? but hard to know tbh.

On arrival in USA none of that was requested - I get the impression CBP at this point have trusted the carrier to have verified this junk for them before allowing check in and issuing BP (of course they know if we have an ESTA and that part.. hard to know about the Attestation form which seems to be a CDC thing as above).

It all does seem like a bit of a farce at this point tbh.

 

[justinbrett]

I did all that too. QF agent only wanted to see vax cert. Asked if I had ESTA but did not request to see and nothing about the form. Given it's done online I *presume* its shared with CDC/CBP? but hard to know tbh.

On arrival in USA none of that was requested - I get the impression CBP at this point have trusted the carrier to have verified this junk for them before allowing check in and issuing BP (of course they know if we have an ESTA and that part.. hard to know about the Attestation form which seems to be a CDC thing as above).

It all does seem like a bit of a farce at this point tbh.

Confirmed when I flew BA and they didn't even ask me for covid vax or attestation. And I never completed the attestation so I know that was definitely the case.

ESTA is a digital check. In the US it comes up with a "DOCS OK" message on your BP.