Urgent Help - Classic Reward cancellation

[justinbrett]

Apologies if there is already a thread about this but I can’t see one.

I am very likely required to fly NTL-BNE tomorrow due to my grandmother being given days to live. There is a J seat on a 717 tomorrow afternoon which I have my eyes on.

i still have to get clearance through work etc, so just wondering does the classic rewards free cancellation go up until scheduled departure time or is there a cut off time? I can’t find this information anywhere on their website.

 

[RooFlyer]

At some point the flight comes under 'airport control' - I think a few hours prior to departure (this is when the phone help line ceases to be able to help anyone with changes), so I doubt rewards would be available after that; don't know of any prior cut-off, but may well be, sorry.

 

[justinbrett]

At some point the flight comes under 'airport control' - I think a few hours prior to departure (this is when the phone help line ceases to be able to help anyone with changes), so I doubt rewards would be available after that; don't know of any prior cut-off, sorry.

sorry I mean can I book it now and cancel it up until departure?

 

[flydoc]

I couldn’t find it in T&Cs either, but was told by a callcentre agent last month that free cancellation is until check in closes.
Best wishes given the situation

 

[AIRwin]

I recently had the same question - here is the response from @sudoer :

Book a flight and Extend Current status to 2022

Received an email but indicates they count me as a domestic resident. Have tried reaching out via Twitter to see how to notify them myself and family have been based overseas for a number of years, haven't heard back as yet. Any ideas?

www.australianfrequentflyer.com.au

Thanks @serfty for confirming as well!

 

[DC3]

Apologies if there is already a thread about this but I can’t see one.

I am very likely required to fly NTL-BNE tomorrow due to my grandmother being given days to live. There is a J seat on a 717 tomorrow afternoon which I have my eyes on.

i still have to get clearance through work etc, so just wondering does the classic rewards free cancellation go up until scheduled departure time or is there a cut off time? I can’t find this information anywhere on their website.

Regarding your work, can’t you just inform them that you will not be there for a few days due to the medical prognosis of your grandmother?

Under the circumstances, I would just go, and the rest can be sorted out later.

 

[serfty]

Domestic reward bookings can be cancelled up until scheduled departure time of the first flight in the booking.

There is a refund of $$$ & points less the 6k point award cancellation fee.

Currently Qantas are waiving that fee.

 

[justinbrett]

Thanks guys! Booking now.

 

[RooFlyer]

sorry I mean can I book it now and cancel it up until departure?

Apologies, I didn’t read carefully enough.

 

[justinbrett]

Confirmed with work so I am flying this afternoon.

NTL-BNE doesn't seem to be selling well in J, expert flyer has Y9 and when I selected my seat all 12 were available!

inform them that you will not be there for a few days due to the medical prognosis of your grandmother?

My employer has generous provisions for compassionate leave (in addition to annual leave) but I still have to ask. It's not a right. I got it though and I was on annual leave from this weekend through to January anyway so only needed two days.

 

[DC3]

Confirmed with work so I am flying this afternoon.

NTL-BNE doesn't seem to be selling well in J, expert flyer has Y9 and when I selected my seat all 12 were available!


My employer has generous provisions for compassionate leave (in addition to annual leave) but I still have to ask. It's not a right. I got it though and I was on annual leave from this weekend through to January anyway so only needed two days.

Good news. I hope that the application/approval was just a formality.

 

[justinbrett]

Thank you all once again for your help. My Grandma died in her sleep tonight, after I was able to see her twice yesterday and today. I was originally planning on driving to Brisbane today after work for Christmas, and had I waited until then I wouldn’t have made it.

I’m very grateful I made the decision to fly up on Thursday as I did - and also that this happened now when the QLD border was opened. I know many other families have not been as fortunate this year.

 

[snabbu]

Condolences to you @justinbrett
Glad to hear you were able to spend some precious time with your grandmother before her passing.
May she RIP.