Few Syd to Perth on the above flight on XFB using one of my complimentry upgrades.
Boarding commenced around 35 mins prior to take off. I like to beat the rush and I was second down the aerobridge.
When the person in front of me and myself arrived at the aircraft there were no cabin crew to greet us, so we had to help ourselves to our seats in J. Suddenly two cabin crew members jumped up from row 1 looking very surprised that we had boarded. Another crew member was almost running past me and said "**** we haven't finished our security checks yet". By now there would have been another dozen or so people wandering around Y looking for their seats. Another crew member immediately stopped anyone else boarding until they sorted themselves out.
About 10 minutes later pre take off drinks were offered. At this point I would have expected a formal greeting or least an apology for the boarding shumozzle, but no nothing.
Shortly after dinner menu's were handed out with only a "here is the menu's and wine list for today's flight" and still no apology or even being addressed as Mr Mogul.
Dinner and wine choices taken soon after take off with only the bare minimum interaction from the crew.
Excuses were made for the IFE not working but it only broke down earlier that day!!!!!! No alternative was offered to pax in J, luckily it had WIFI.
Asked for some butter to have with the bread roll and it was dropped onto my tray still in it's plastic container, this is J isn't it.
Soon after maincourse my wine glass disappeared, no offer of a clean one or another drink. Asked for a coffee which eventually turned up luke warm at best.
Goodbye from crew on leaving the aircraft was very lacluster to say the least.
Overall it was the worst onboard experience I have had with VA. The only positive was my bag was 4th out.
Boarding commenced around 35 mins prior to take off. I like to beat the rush and I was second down the aerobridge.
When the person in front of me and myself arrived at the aircraft there were no cabin crew to greet us, so we had to help ourselves to our seats in J. Suddenly two cabin crew members jumped up from row 1 looking very surprised that we had boarded. Another crew member was almost running past me and said "**** we haven't finished our security checks yet". By now there would have been another dozen or so people wandering around Y looking for their seats. Another crew member immediately stopped anyone else boarding until they sorted themselves out.
About 10 minutes later pre take off drinks were offered. At this point I would have expected a formal greeting or least an apology for the boarding shumozzle, but no nothing.
Shortly after dinner menu's were handed out with only a "here is the menu's and wine list for today's flight" and still no apology or even being addressed as Mr Mogul.
Dinner and wine choices taken soon after take off with only the bare minimum interaction from the crew.
Excuses were made for the IFE not working but it only broke down earlier that day!!!!!! No alternative was offered to pax in J, luckily it had WIFI.
Asked for some butter to have with the bread roll and it was dropped onto my tray still in it's plastic container, this is J isn't it.
Soon after maincourse my wine glass disappeared, no offer of a clean one or another drink. Asked for a coffee which eventually turned up luke warm at best.
Goodbye from crew on leaving the aircraft was very lacluster to say the least.
Overall it was the worst onboard experience I have had with VA. The only positive was my bag was 4th out.
