Velocity eStore - does anyone use it? is it working for you?

[TTFF]

I see that the last posts on the eStore were sometime ago - I have had issues with the eStore, does anyone find it useful? Have you had your points arrive?

 

[day-heg]

I'm sure many people do use it... I have and generally not had many issues in getting the points, other than sometimes lengthy waits.

Plenty more opinions and experiences in this thread....

http://www.australianfrequentflyer....elocity/velocity-shop-and-not-earn-30262.html

 

[TheCityLane]

Mine have been pending for 3-4 weeks however the website does state that there will be delays with anything processed this month so I will wait and see what happens in Jan.

 

[Major]

I have used eStore for purchases from several different retailers and have not had a problem. Some points have taken months and others a couple of weeks

All of my purchases have shown up on the "Don't forget your pending points" page at the bottom of my Velocity A/c

Some points from eBay items bought early Nov showed up last week

It works for me

 

[wxxnxs]

I have very bad experience so far especially for international suppliers, the points have never got allocated correctly, and every time I contact their customer service centre, it takes at least 4 weeks to get a standard reply and may take another 6 months to solve the problem. I did a purchase in this month from one of the supplier in UK, the goods has been received, and guess what, velocity canceled my pending points. I don't know what kind of logic they make that decision, but I do wish some one from that department who is browsing this website can take my problem seriously.


I have never had such a disappoint service from any big company like this.