Velocity Family Pooling error

[fantasy86dj]

Good morning everyone,

I am trying to link Hubby's Velocity membership to mine. We did have it set up years ago but I changed email addresses and I failed to update it. I have just logged in as him (I do all the book keeping, he doesn't know the passwords to 95% of his things) and I am getting this error message:

Maximum Adult contribution limit exceeded.

All the details are correct, would this be something that the call centre need to manually resolve for us?

Thanks

 

[Bolthead]

I think the simple answer is yes.... I also had a similar problem when we had all our 3 children living under the same roof. I ran a spreadsheet to keep up to date however I do remember having that same error message. I am pretty sure that a call to the call centre should fix it or at the least highlight the issue. The only other issue is that maybe your husband will have to be sitting next to you because I think if the issue is with his account they may not give you permission to sort it out. Good luck.....

 

[AustraliaPoochie]

Try it with your mobile device, if you have a mobile smartphone.
A few years ago, I had this problem on the laptop.
But on a mobile device, ie, phone, it works.
You would need to go to the VFF page.
I needed to swap VFF family pooling for my dad who is now old, and doesnt fly VA a lot, but did one trip, I moved FB to his account to put it above 5000 VFF points, and them put VFF pooling to me, and then I got that same problem as you.
Used my smart phone, (its very small screen), but succeeded in changing family pooling, from my mum to him, and then back to my mum, who buys a lot of Coles food items.

 

[fantasy86dj]

Thanks both.

I am going to have to call up tomorrow and sort it out - also put myself on the account as permanent 3rd party authority. When I worked in QFF we had that arrangement available. That way I know that everything will be done correctly haha.

I am just doing my to do list for tomorrow.... I got a new job this week too so I am a bit tired from that...

Thanks both again, enjoy your weekend.