Virgin booking website totally down.

[Comoman]

Went to go and book flights tonight (Sunday). Need to go to Sydney Tuesday morning early.

Total booking outage. One part says scheduled maintenance (yeah right).

Other part says technical issue which I believe.

 

[grubbidok]

I booked MKY-SYD-MKY reward flights for my mum tonight, at about 9pm, is working now at 12.30. Must have been maintenance. Midnight on a Sunday seems a good time to do it. I find it a bit on the QF site as well.

 

[Mal]

I booked MKY-SYD-MKY reward flights for my mum tonight, at about 9pm, is working now at 12.30. Must have been maintenance. Midnight on a Sunday seems a good time to do it. I find it a bit on the QF site as well.

Midnight... where? Brisbane, sydney, Adelaide, Darwin or Perth? How about Auckland, Abu dhabi, Bali etc?

There is no excuse for planned maintenance to happen without advance notice to customers or a regular change window previously advised.

 

[grubbidok]

Agree it's a PITA, but all sites do it at some point. The alternative is to try and update without removing, which usually results in all sorts of stuff-ups. I've been locked out of QF when I've been making travel plans late at night (QF have only very recently set up a dummy site to take bookings during this time, though it rarely works). I've also been locked out of AA, BA, U2, National Rail and Amtrak sites around the same time (for the local company HQ). Companies generally do it the time they receive the least amount of traffic. I can't imagine an Oz domestic carrier having a peak period during late Sunday night Oz time.

It seems as though it was only down for a small amount of time anyway (was working 20mins after OP posted). I agree a timeframe would have been nice though, the "shortly" part of "we will back shortly" doesn't really tell you anything.

 

[777]

I just hope they fixed some things.