Virgin do I cancel now or wait

[Bundy Bear]

I was meant to be flying on Friday Brisbane to Perth using the Amex $375.00 credit.

Do I cancel now to get the money as a credit so I can book a new flight heading to Prosperine in May.

As its an Amex $375 I don't want a refund.

Just making sure there are no fees with cancelling before the flight is cancelled.

 

[BNEFlyer]

I was meant to be flying on Friday Brisbane to Perth using the Amex $375.00 credit.

Do I cancel now to get the money as a credit so I can book a new flight heading to Prosperine in May.

As its an Amex $375 I don't want a refund.

Just making sure there are no fees with cancelling before the flight is cancelled.

VA fare rules apply, so depending when you booked you should be able to cancel without penalty. I'm not sure what happens when it's an Amex credit though. I cancelled my free Amex flight and it just reactivated for me to use.

 

[Bundy Bear]

Action not allowed​

We are unable to cancel complex bookings with extras online. If you are in a hurry, you can try our Travel Cancellation Request Form to immediately notify us of your intent to cancel. Alternatively, please call our Guest Contact Centre on 13 67 89 for further assistance.

You would have thought Virgin could have joined the 2020s in flight cancellations and done them online without human intervention.

 

[Carrots]

Because it's the Amex credit you have to call unfortunately.

 

[BNEFlyer]

Action not allowed​

We are unable to cancel complex bookings with extras online. If you are in a hurry, you can try our Travel Cancellation Request Form to immediately notify us of your intent to cancel. Alternatively, please call our Guest Contact Centre on 13 67 89 for further assistance.

You would have thought Virgin could have joined the 2020s in flight cancellations and done them online without human intervention.

I did mine using the request form.

 

[Bundy Bear]

Virgin are clear as mud with the email I just received.

We wish to advise of a change to your upcoming flight. We’re working hard to keep you moving during these uncertain times, so new flight information for you and any guests travelling with you are detailed below. We apologise for any inconvenience this has caused.​ Booking Reference Lxx_xx_

What do I have to do? Please review new flight details below. If you accept the new flight times, please let us know by choosing 'ACCEPT CHANGE' If you would like to cancel your booking and receive a credit, please accept the change below and then Manage your booking to cancel this online with no cancellation fees. If you would like to discuss alternative options, please call our Guest Contact Centre on the numbers listed below. By clicking the ACCEPT CHANGE button below you acknowledge the change for yourself and on behalf of any guests flying with you. ​

Both Red buttons show ACCEPT CHANGE but I am sure they have different outcomes.

The 2nd ACCEPT CHANGE is give me an option for the 9:15am flight on the same day.

 

[Bundy Bear]

I received another email this morning showing I had been moved to the morning flight.
While eating breakfast I decided to ring Virgin see if they could cancel it for me, after 10 minutes and with breakfast finished I canceled the flight.
No recognition by email or on the system that I had canceled the flight, this sort of thing should be able to be done online.
Anything you offer online should be able to be reversed.
Even scammers seem to be able to send emails why can't an airline.
Virgin get with the 2020s.

 

[AIRwin]

No recognition by email or on the system that I had canceled the flight, this sort of thing should be able to be done online.

Is the booking still showing on the app?

 

[Bundy Bear]

Is the booking still showing on the app?

Nope looks like its gone.