Virgin site borking when trying to book Qatar seats

[TheRiddler]

We're trying to book reward seats back from Europe in January in J class. From time to time we see availability come up on the flight search, get all the way through the booking process until the very end when we get a Payment Error. This has happened multiple times and calls to the Contact Centre have shed no light. One thing I have noticed is that during the booking process, the box at the top right of screen displaying required points and $ changes from green to purple to red but Ive no idea why. Once I did get all the way through the process, points and credit card were deducted but tickets were showing as pending and a call to the service centre resulted in them saying the tix were no longer available and issued in error! All very frustrating.

 

[masterpabu]

Definitely understand your frustration, I read a post somewhere that phantom QR seats sometimes come up which could be one of the reasons. Just looking at reward availability with Qatar I'm not really seeing 2 x J seats available, though there's spotty availability for 1xJ (only looking at DOH-SYD/MEL though).

I had this issue too when trying to book a seat a few weeks back, even when the seat was showing as available on Qatar/BA, though maybe someone was just quicker than I was!

 

[TheRiddler]

I can just about deal with zero availability being shown. But the site also shows nothing available either side of a selected date but when you then amend your search and chose a shoulder date and dodgy availability then shows (sorry PER and ADL) you realise that the whole site, process and booking engine is farked and it all comes down to a roll of the dice.

 

[masterpabu]

Yep you're right I can see 2 x J DOH-PER on 20th & 22nd Jan via QR/BA, when checking on the VA it shows 22nd as unavailable until I change the search date to that and then it shows, definitely an annoying system glitch

Also with DOH-ADL 2 x J 15th Jan, it didn't show as available on VA until I changed the search date
*edit J availability to ADL through late Jan but will show unavailable even though it's there, hope you're able to actually book one!

 

[Blackswan]

I actually had one of these book! A BER-DOH-PER in J. Got a confirmation number, a pending transaction on my CC for the taxes - but when I called (didn't receive an email with the ticket), I was told that it didn't exist.

 

[masterpabu]

I actually had one of these book! A BER-DOH-PER in J. Got a confirmation number, a pending transaction on my CC for the taxes - but when I called (didn't receive an email with the ticket), I was told that it didn't exist.

how annoying! Were you able to check the reference number on Qatar to see if it was confirmed there?

 

[Blackswan]

I didn't