I have a problem that Virgin (on the ridiculous) refuses to budge or help me with!:evil:
A partner and I have been invited to attend conference
Our e-ticket's are payed for by the conference organisers using Vigin Group sales.
I am a velocity member.
Our tix are TSV-MEL-TSV via BNE both ways.
I contacted Vigin Group yesterday am (like l do with all conferences that send me VB) to pay for the Blue zone upgrade both ways.
No prob's, mr Jaffa that will be $90.00 for both of you each way, a total of $180.00.
So l pay by my Amex as l always do on the phone there and then.
I request that my Velocity no be attached to my booking.
Ok Mr Jaffa no prob's.
At the end of the conversation l request an e-mail confimation of my upgraded tickets.
She refuse's,
The reason!
I'm sorry Mr Jaffa but as this is a group booking the Ticket would have all the details of all other delegates on the full booking from around Australia and we cannot do that due to privacy concerns.
Huh! l say :shock:
Well just send me an e-mail receipt for the $180.00 transaction we just did, that should do for my company tax records and if there's a problem at the Airport that should cover me?
She refuses again! :evil:
You will have go to the people who control the group booking transaction from the conference themselves Mr Jaffa. They control your PNR
But l say, I just paid you $180.00 and require a receipt for the transaction we just did. I need this for tax purposes. This has nothing to do with them.
She remains adament and steadfast.
I go back to the conference organisers and they won't issue me the receipt either. They say l did not pay the money to them that my transaction is dirrect with VB, They are only responsible for the base ticket release. Which l aggree, really has nothing to do with them.
l ring back VB Group and tell them this and they still refuse to issue a receipt and stand by there original position.
This is just plain stupid.
Don't VB have to by law issue me a receipt upon request? only for the transaction l did with them.
Why are they being so difficult.
The moneys came out of my Amex card at Midnight ,so they def took it and it was under the VB tag on my online statement.
So now l have no confirmation or receipt or seemingly any hope of getting it.
Ahhhhh!
A partner and I have been invited to attend conference
Our e-ticket's are payed for by the conference organisers using Vigin Group sales.
I am a velocity member.
Our tix are TSV-MEL-TSV via BNE both ways.
I contacted Vigin Group yesterday am (like l do with all conferences that send me VB) to pay for the Blue zone upgrade both ways.
No prob's, mr Jaffa that will be $90.00 for both of you each way, a total of $180.00.
So l pay by my Amex as l always do on the phone there and then.
I request that my Velocity no be attached to my booking.
Ok Mr Jaffa no prob's.
At the end of the conversation l request an e-mail confimation of my upgraded tickets.
She refuse's,
The reason!
I'm sorry Mr Jaffa but as this is a group booking the Ticket would have all the details of all other delegates on the full booking from around Australia and we cannot do that due to privacy concerns.
Huh! l say :shock:
Well just send me an e-mail receipt for the $180.00 transaction we just did, that should do for my company tax records and if there's a problem at the Airport that should cover me?
She refuses again! :evil:
You will have go to the people who control the group booking transaction from the conference themselves Mr Jaffa. They control your PNR
But l say, I just paid you $180.00 and require a receipt for the transaction we just did. I need this for tax purposes. This has nothing to do with them.
She remains adament and steadfast.
I go back to the conference organisers and they won't issue me the receipt either. They say l did not pay the money to them that my transaction is dirrect with VB, They are only responsible for the base ticket release. Which l aggree, really has nothing to do with them.
l ring back VB Group and tell them this and they still refuse to issue a receipt and stand by there original position.
This is just plain stupid.
Don't VB have to by law issue me a receipt upon request? only for the transaction l did with them.
Why are they being so difficult.
The moneys came out of my Amex card at Midnight ,so they def took it and it was under the VB tag on my online statement.
So now l have no confirmation or receipt or seemingly any hope of getting it.
Ahhhhh!