VirginBlue begs for people to checkin

[Skoogle]

VirginBlue have been on tweeting for people to checkin.

Sorry to sound like a broken record, but if you are flying tomorrow with no bags, please web check in tonight before 8pm AEST. Thanks

Know someone flying with us tomorrow? Please remind them to visit our website for the latest info on their flight! #weappreciateyourhelp

Could this be a heads up on problems tomorrow.

 

[markis10]

Its been pretty widely covered

http://www.australianfrequentflyer....in-blue-disruptions-travellers-5th-25706.html

 

[Bundy Bear]

I was going to reply via twitter; if you need to fly tomorrow at short notice catch another airline, but instead I just linked this thread.

:shock:

 

[Virgin Australia]

We will be returning to our primary operating system on Wednesday October 6.

Web check, Kiosk check and Check-mate will be unavailable from 8.00pm AEST on Tuesday 5 October until 5.00am AEST on Thursday 7 October.
As a result, all Guests must check in at the airport between these times. Guests are advised to arrive at the airport two hours before the scheduled departure for domestic flights and three hours for international flights. To ensure a smooth check-in process, we ask that Guests do not arrive at the airport earlier than these times.
There will be special signage and extra staff on hand at airports to direct Guests to the designated check-in counter for each flight.


For Gold and Silver Velocity members flying with us on Wednesday, please make yourself known to Virgin staff who will assist you in checking in.


Thanks

 

[YQY]

Welcome to AFF VB - Shouldnt the issue in question to be regarded as a Sev 1 incident and resolved accordingly - rather than as a minor issue as stated in your web site. I'm sure you follow ITIL and would know the severity guidelines if not .....

 

[dk4]

8:39PM

I was going to reply via twitter; if you need to fly tomorrow at short notice catch another airline, but instead I just linked this thread.

:shock:

8:41PM

We will be returning to our primary operating system on Wednesday October 6...

Virgin Blue's turn around time from Bundy Bear's post = 2 minutes. :shock:

AND, from a first time poster joined Sept 2010, V Impressive. :!:

 

[oz_mark]

Welcome to AFF VB - Shouldnt the issue in question to be regarded as a Sev 1 incident and resolved accordingly - rather than as a minor issue as stated in your web site. I'm sure you follow ITIL and would know the severity guidelines if not .....

In the airline scheme of things, major incidents have other connotations.

 

[pauly7]

8:39PM
8:41PM

Virgin Blue's turn around time from Bundy Bear's post = 2 minutes. :shock:

AND, from a first time poster joined Sept 2010, V Impressive. :!:

DJ crisis PR team have just been taught how to use the Internet clearly

Well they certainly can't check in or book DJ flights online ATM, guess they have to do something

 

[YQY]

In the airline scheme of things, major incidents have other connotations.

In the Airline scheme of things, incidents are defined as occurrence that affects the safety of aircraft and passengers.

1. Did this occurrence affect the safety of aircraft and passengers? If not this is a ICAO/NTSB/FAA classified incident. If so how?
2. Was the occurence caused by an IT issue? If yes then use ITIL classifications.
3. Or did VB's PR decide to spin the occurrence as a "minor incident"?

I dislike companies (QF included) spinning their way out of incidents.

 

[oz_mark]

In the Airline scheme of things, incidents are defined as occurrence that affects the safety of aircraft and passengers.

1. Did this occurrence affect the safety of aircraft and passengers? If not this is a ICAO/NTSB/FAA classified incident. If so how?
2. Was the occurence caused by an IT issue? If yes then use ITIL classifications.
3. Or did VB's PR decide to spin the occurrence as a "minor incident"?

I dislike companies (QF included) spinning their way out of incidents.

Perhaps you are just getting a bit too hung up about a URL, which may just reflect their CMS.

I don't think the average DJ passenger gives a rats about ITIL.

 

[dk4]

DJ crisis PR team have just been taught how to use the Internet clearly...

Who ever it was, I certainly agree that one thing is clear; Virgin Blue has learnt from its mistakes, and realises that clear, immediate communication, across a variety of channels is a necessary part of corporate marketing during this "planned event".

Of course the response appears canned, and in this case, seemingly handled by a PR company...

However, not being a bunch of total twits on AFF, we are use to more robust personalised posts from (seemingly) fairly high ranking and individually engaged DJ personnel. (Who are possibly doing more important things at the moment, than posting here!)

Therefore, I would say that DJ staff have demonstrated a very advanced knowledge of how to use the Internet to engage with their (current & potential) customers. And furthermore, that the Virgin Blue corporate culture has actually encouraged & supported them to do so, in a personal, compelling and forthright manner - on their own time, off their own backs.

Other airlines in Australia are clearly unable to communicate in this way.

 

[Flashback]

Other airlines in Australia are clearly unable to communicate in this way.

Exactly! Which is why I don't understand why some people are being so critical. :shock:

 

[thewinchester]

I don't think the average DJ passenger gives a rats about ITIL.

I think... sorry, I know (from first hand experience) that the average company who's supposedly using ITIL doesn't give a rats about ITIL

Worse, I'm on AFF and joking about IT standards. Shoot me now please.

 

[Mrmaxwell]

Certainly interesting times ahead over the next few months for DJ...

 

[PineappleSkip]

Occasional poster pineappleskip today joined others in welcoming Virgin Blue to AFF.

"Welcome to AFF" said Pineappleskip, adding a smiley face .

He expressed pleasure at the message at the end of Virgin Blue's inaugural post suggesting a more personalised service for Silver and Gold velocity members.

However he expressed no surprise at the reaction...

Of course the response appears canned ... not being a bunch of total twits on AFF, we are use to more robust personalised posts

... and suggested that Virgin Blue's post may have lost impact with the message having been buried behind a cut-and-paste from its website.

However, the captain of pineapples wished Virgin Blue well in countering the hysterical coverage of that prince of hype, NoNews.

Tempers set to fly as Virgin cancels flights

"Nonews may have broken new hysteria ground in reporting a scheduled outage of online systems and cancellation of a few flights as another meltdown" he gleefully posted "

Cheers skip

 

[markis10]

"Welcome to AFF" said Pineappleskip, adding a smiley face .

Shouldnt that say:

"Welcome to AFF, guest Virgin Blue" said Pineappleskip, adding a smiley face

 

[Virgin Australia]

Certainly a witty knowledgeable group here

We are certainly here and listening and hope to provide answers when needed.

DK4 is quite correct that CrazyDave is able to provide a more indepth response to certain topics than the Social Media team can, so please bare that in mind with future questions!

Cheers

 

[markis10]

The lack of competition in the loyalty stakes is really letting QF dilute the benefits of their program without much of a cost in terms of lost business, I can accept outages like todays as being par for the course and being as avoidable as weather for DJ.

I just hope that DJ can now start to offer more competition to QF so the consumer wins and we have a real choice as to where we spend the money. I love the fact that DJ have some nice flights that fit my schedule, such as a late day departure from DRW thats not in the AM, and the fact they are proactive and use social media well, but when your website does not give good basic information such as international connection procedures and terminal maps for transit lounges, or a workable flight status system, then you truely have a long way to go before we have a true alternative.

 

[Skoogle]

Virgin Blue Minor Incident Report

The Virgin Blue Group of Airlines' Primary Operating System has been Successfully Restored
UPDATE AS AT 4.00PM AEST ON WEDNESDAY 6 OCTOBER

The Virgin Blue Group of Airlines has successfully returned to its primary operating system.

As of 3.30pm AEST all telephone and internet booking services have resumed.

The check-in services – Web Check, Self Check-in and Check-mate – are resuming.

The Virgin Blue Group of Airlines apologises for any inconvenience and would like to thank its Guests for their patience and understanding during today’s interruption to normal services.