We'd like to know what you think...

[Zippy7]

Got an email from Qantas with the below...

We're always working to improve the Qantas Frequent Flyer program and an important part of this is understanding what our members think.
The Leading Edge, an independent market research company, has been commissioned to help Qantas Frequent Flyer undertake a confidential survey amongst members regarding Qantas Frequent Flyer linked credit cards.
We would like to understand how we can improve our products and services to be better suited and relevant to you.
Please allow 15 minutes to complete the survey.
Start survey
This survey closes 10 June 2011.
Thank you for your participation.

I thought they'd already done this prior to all the "enhancements" to the WP program?
Or do they survey newly joined WP?
They never seem to want to survey me on flights (usually the guy next to me), so why would I want to spend free time doing this (as opposed to captive time on a flight).

 

[samiam]

The Leading Edge, an independent market research company, has been commissioned to help Qantas Frequent Flyer undertake a confidential survey amongst members regarding Qantas Frequent Flyer linked credit cards.

Perhaps this is less related to FF Programme benefits, and more about credit cards? Perhaps you could share should you take the survey.
No reward for completion?

 

[straitman]

Thanks for reminding me. I also got this survey but have not looked at it yet.


Sent from my iPhone using Aust Freq Fly app

 

[TonyHancock]

Thanks for reminding me. I also got this survey but have not looked at it yet.

Ditto........

 

[Vinny]

I started the "survey" and gave up as it seemed to be pointing to obtaining a new card.

You indicated that you have a credit card linked to the Qantas Frequent Flyer program. 

Qantas Frequent Flyer is interested in learning more about your experiences with your credit card linked to Qantas Frequent Flyer, so it can optimise its partnerships and services.

Which of the following Qantas Frequent Flyer linked credit cards do you have?
Please select all that apply
 ANZ Frequent Flyer
 Citibank Platinum or Select linked to Citibank Qantas Rewards
 Commonwealth Bank Qantas Frequent Flyer Direct
 Frequent Flyer Diners Club
 NAB Qantas
 Qantas American Express
 St George/BankSA Amplify
 Westpac Earth
 Westpac Altitude Qantas
 Woolworths Everyday Rewards Qantas
 Suncorp Clear Options Platinum with Qantas Frequent Flyer
 Other (please specify)

Surely QF have this information already. So why bother with a survey?

The email was from 'Qantas Frequent Flyer' and the header was 'Your feedback is important to us'. Yeah right. And so is applying for another card.

 

[thewinchester]

I started the "survey" and gave up as it seemed to be pointing to obtaining a new card.

You indicated that you have a credit card linked to the Qantas Frequent Flyer program. 

Qantas Frequent Flyer is interested in learning more about your experiences with your credit card linked to Qantas Frequent Flyer, so it can optimise its partnerships and services.

Surely QF have this information already. So why bother with a survey?

From a plain text reading of the survey question as posted, I think you may have misunderstood the intent of the survey.

While QF already know who you're using in terms of CCs - it seems this survey is trying to find out if your CC provider is good or bad in respect of QFF linkage.

Without knowing the rest of the survey, the following is pure speculation, but I suspect they'd want to ask questions around topics including;

• if points are sweeping on a regular basis,
• do you have to follow up for points or special offers that haven't been credited,
• if you have two cards earning QFF points, exploring the reasons behind this,
• is the QFF earning on your chosen CC providing value for money.

These certainly aren't questions they could draw reasonable conclusions on solely with the information available in the QFF data warehouse.

On a business note, I can't see why people bemoan surveys so often. The data received through them, even if you don't see the outcomes, does help business improve their product offerings and services.

Having said that however, there'd be some argument with good foundation on the recent QFF changes and how member feedback across all channels, not just surveys, went unheeded to the program's detriment.

 

[Zippy7]

Perhaps this is less related to FF Programme benefits, and more about credit cards? Perhaps you could share should you take the survey.
No reward for completion?

Ah, thanks. I didn't read closely enough to notice the credit cards bit.

Also, you are right, there is no mention of any reward. I might have a go later if I feel bored enough and report back if it isn't too droll...

 

[Zippy7]

The data received through them, even if you don't see the outcomes, does help business improve their product offerings and services.

Having said that however, there'd be some argument with good foundation on the recent QFF changes and how member feedback across all channels, not just surveys, went unheeded to the program's detriment.

Maybe they use this data differently to how we expect? They can see what is popular, and look at ways of "enhancing" the overall programme to direct more participation towards less popular (and more profitable) offerings....

 

[Zippy7]

So, thought I'd spare them a few minutes of my time and I get the following error message. Too bad, so sad...

Unable to Fulfil Your Request
The server is temporarily unavailable whilst trying to process your request.
Please try again shortly.
If the situation persists, please contact your system administrator.
Who is eservicesesp.com?​

 

[straitman]

So, thought I'd spare them a few minutes of my time and I get the following error message. Too bad, so sad...

Unable to Fulfil Your Request
The server is temporarily unavailable whilst trying to process your request.
Please try again shortly.
If the situation persists, please contact your system administrator.
Who is eservicesesp.com?​

I just went to do the survey and got the same message.

 

[Vinny]

While QF already know who you're using in terms of CCs - it seems this survey is trying to find out if your CC provider is good or bad in respect of QFF linkage.

Hi and thanks very much for your input. This is what makes the AFF forum worthwhile and mostly a pleasure to read with helpful and civil responses based on research and personal experiences and the time you took to reply is appreciated.

While collecting FF points is a desirable aspect of any CC card or hotel/car hire/ or whatever, I don't base my decisions entirely on how many FF points I may be able to accumulate. My bank gives me a great deal on a large variety of their products I use and I think financially I am doing very well with dealing with them. The future looks even better with what they have offered me. In fact I save thousands each year.

If they want to throw a few extra FF points in my way by offering Diamond credit cards, it's a bonus but not my main concern. Like any FF'er I won't knock them back.

But being led to another credit card by a 'survey' just to suit QF is not what I'm after. Hope you understand.

Regards

 

[Tooner]

Sorry to be late on the discussion, however I did the survey when it came in and found it interesting. I too thought it was pushing direct link cards, but the clear message I got was they want to try to understand why people don't have a direct link QFF card (pretty obvious I would have thought), whether you think offering bonus points to join works, and then how many points it would take.

By then I had reached that point you always reach in a survey, where your enthusiasm (limited as it may have been) has completely eroded and you no longer want to do it. On seeing the question "would 10,000 points be enough", I decided to play, and clicked "No". 20k, 30k, 40k...at 75k I clicked yes (given I accepted this from Amex I felt I was being honest).

The final question was looking for feedback (IIRC) on whether I would shift my flying to another carrier/program, to which I replied along the lines of gowatson and said I've got the popcorn out. It then asked if I minded them giving the feedback in my name to Qantas, which of course I minded.

Hope that helps.

 

[whughes3]

I rather belatedly got round to doing this survey today, and after the first few questions, was rather abruptly informed "sorry, we already have enough responses"!

 

[straitman]

The survey was meant to expire on the 10th June. I have tried to get into it each day since the 3rd without success and today I was unceremoniously told the survey had closed :!::!:

 

[Bali Belly]

I only got to the first two rounds of questions ( i tricted marketing ) and bam i was gone?

 

[missafternoondelight]

I got a survey today which had almost exactly the same blurb in the email, but when I went into it, it was mainly asking if I thought it would be a benefit for members to have the option for points to automatically convert into $5 or $10 vouchers. There were also a couple of questions about whether I thought it was a good idea for QFF to have a groupon / scoopon / collective deals type club.

My answer to both of these was that I wouldn't use either and find most ways to spend points besides flight bookings (& maybe upgrades) a complete waste of points and poor value. Nice to be consulted, all the same.

 

[gumpy]

I got this question, they seem to be interested between the direct QFF earn cards to the ones where you can choose which program to convert it to...

I told them in no unclear terms if they move to force all CC to be direct earn for QFF I'll move away from QFF.