Sometimes someone reads them. I got a call from IHG re feedback I gave on Indigo Brisbane survey after a stay. Maybe because I was Diamond?
The upgrade was effectively a downgrade. I booked 2 * queen bed and walk in shower as 2 friends travelling together (this was noted on the booking), was upgraded to a suite with 1 king and a sofa bed (no adult should have to suffer a sofa bed) with a shub. Night manager moved us back to a room with 2 actual beds and a shower, then moved us to booked room next night; we got free coughtails and sparkling water and 1 night refund, but I wanted them to make sure any upgrade in future didn't result in fewer beds again.
