What is the relevant date for SC's?

[Trakman]

Are SC's deemed to be earned on the date of travel or the date when they are recorded to the account? Sometimes they can be several days late, and I am travelling on the last day of my membership year and need the SC's to upgrade to Platinum.

The system clears all of the SC's in an account on the last day of the membership year, so I am wondering how it could include any points that come in later?

 

[serfty]

SC's post based on the scheduled departure date of your booked flight.

Qantas are quite good at tracking this.

e.g. Say you were SG and had a flight LAX-SYD on 31 January, followed by SYD-PER on 2nd February and the LAX flight's SC would have qualified you for WP.

Now the PER flight posts on 3rd February - it would post as 3062 QFF points as 2041 base and 1021 SG bonus.

Then on 5th January the LAX-SYD flight posts; the SC's are added to your prior year with a note they do not count for the current year. Your status would change to WP with assment date 31st Jan the next year. Also, you would see a QFF point adjustment transaction of 1020 for the PER flight giving you the additional points that you would have received had your WP status been in the system at the time of the PER flight posting.

 

[Aus ATC]

I'll put this to the test.

My anniversary is 28 Feb, and I am still waiting for points from a Jetstar flight taken in November!!! Having chased it up twice already - 1 missing points claim and 1 phone call - I have decided to wait and won't chase it up again until March.

 

[straitman]

I'll put this to the test.

My anniversary is 28 Feb, and I am still waiting for points from a Jetstar flight taken in November!!! Having chased it up twice already - 1 missing points claim and 1 phone call - I have decided to wait and won't chase it up again until March.

Aus ATC,

Personally I would chase it up again earlier as it is easier to sort whilst it is current.

Re putting it to the test, this has been done a number of times, by various people incl myself and it always works.

 

[Aus ATC]

Straitman,

Thanks for the advice - tried again a few days ago - without success. A known problem with the Jetstar processing. I will just have to wait.

A newly planned trip to Bali before my anniversary will get me to Partner Gold, so here's hoping it all gets sorted out.

 

[Trakman]

It worked exactly the way Serfty said it would. Sunday 31st was the last day of the year for me and I flew MEL-HKG-SGN on Cathay. (I know its the long way round but I needed the extra SC's on the way there and a stopover on the way back).

The points and SC were credited on 2 Feb with a note on the SC's that they apply to the previous year. That has now got me back to WP which for me is mostly about accessing the better lounges -domestically and international.

Be interesting to see how the seat allocation changes now domestically - I've certainly been further down the back as SG than when I was WP previously, but on the other hand I have had more spare seats besides me that you don't often get when you are further up front.