Certainly hope you got her name. The complaint works far better when you can identify this person and I expect that it will remain on her employment file, as much as your passenger details would have red flagged forever if you did end up in a confrontation then (they are very good at creating black marks on your records, and short of a full video recording of the events, the current climate of power play on so many level meant you will not get out of this clean).
She may get away saying you have misheard her first statement or claim that she want to check your identity for “security” purposes, and they may believe her on both counts. But if sufficient people write in with similar details, then human resources will act….. to make her do some token anti-discrimination workshop etc… but at least she know she’s on notice.
