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Ah, yes. I agree. Flew EK only once in Y SYD-DXB. Very bad experience.
It was not just the cabin, seats, IFE ... it was the general service (or the lack thereof) .. The FA was, in the very common sense of the word. rude .... He for some reason thought it was ok to talk like the way he did.
The seats were smelly ... I mean I could get a whiff of pungent smell around my seat and the nearby seats ... the FA's couldn't figure out what it was .. may be the aircon unit had to be cleaned or the seats needed a vaccum ? IDK ... but it was not a pleasant smelling 14 hours ... I asked if it was ok to move seats (this was WAYYYYY before CoVID, sometime in 2016), my request was refused ... I asked for a drink and the FA said that he had served me already ... but clearly I didn't have a drink in my hand ... I mean, something was REALLY off with that flight ... that was the first & last time I flew EK ... never set foot on another EK flight so far .. but once things get back to "normal" (or whatever the new normal is), I want to try the A380 EK J CHC-SYD once ..
I did write a strongly worded email to customer relations (or service or similar), standard template reply and no other actions ...
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