- Joined
- May 25, 2013
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A question for future reference about who's responsible for any lost luggage? There must be some IATA rules applied uniformly across airlines and it might be useful to know, in case you need to track down your bag. Knowing who to ask first makes it easier to get going. It also helps in claiming for any costs, if you need to buy something in the interim.
In my case, the bag has been found and I'll be reunited with it some three days after arrival. But the basic question would still apply: which airline is responsible and who'd pay for the expenses (before the travel insurance picks up the rest, up to its limits)?
Case study you can use as material
Flying out on QF1, connecting in LHR onto an AY flight, sold as QF codeshare, ticketed by QF (081). QF is delayed on arrival to LHR, I miss my original connection. QF has automatically put me on the next available flight (on an AY flight#, not a codeshare). Connection time now 3 hours.
The check-in turned into a hassle because my connection was not ticketed (QF strikes again???). An AY gate agent sorted that out and connected my bag onto the new ticket (ticket# 081-). It appears my booking has now been split between two tickets: original for SYD-LHR and a new for the rest of the trip.
I'd hazard a guess that my bag got stopped in LHR because of the ticketing issue. I filed a missing bag claim at the HEL airport with AY on arrival (and got an AY reference #) as my Tile showed the bag still in LHR with frequent and recent enough timestamps to be confident of the data.
So, what's the generic rule for airline responsible? And in this case, where to with any expense claims in a situation like this?
In my case, the bag has been found and I'll be reunited with it some three days after arrival. But the basic question would still apply: which airline is responsible and who'd pay for the expenses (before the travel insurance picks up the rest, up to its limits)?
Case study you can use as material
Flying out on QF1, connecting in LHR onto an AY flight, sold as QF codeshare, ticketed by QF (081). QF is delayed on arrival to LHR, I miss my original connection. QF has automatically put me on the next available flight (on an AY flight#, not a codeshare). Connection time now 3 hours.
The check-in turned into a hassle because my connection was not ticketed (QF strikes again???). An AY gate agent sorted that out and connected my bag onto the new ticket (ticket# 081-). It appears my booking has now been split between two tickets: original for SYD-LHR and a new for the rest of the trip.
I'd hazard a guess that my bag got stopped in LHR because of the ticketing issue. I filed a missing bag claim at the HEL airport with AY on arrival (and got an AY reference #) as my Tile showed the bag still in LHR with frequent and recent enough timestamps to be confident of the data.
So, what's the generic rule for airline responsible? And in this case, where to with any expense claims in a situation like this?
