So I literally did just this;
E-mailed my BP and ETKT from BA - generated a SR number (just prior to calling QFF)
I had also e-mailed QFF re ORC from 1 month prior with no response (but also had a SR number)
Provided the agent (MNL based) with both SR's - and asked her whether it was possible to look into it and manually credit the flights. I then had to get back to work and asked the agent to e-mail me regarding the outcome (whether successful or not).
All done on the spot, got a call back in 15min with positive result. No fuss whatsoever - it was such simple process.
Sent in a complement to the agent via QF.com afterwards
