Why do i have to constantly chase ihg rewards points

[sumthinfornuthin]

Is it just me ? I am finding I have to chase my points from my stays or they don't get posted. I don't even bother about chasing the Business Rewards points anymore. Even when they post them after my follow up. The last 2 out of 2 have not posted, when they did they did not allocate the Double Dining points that I registered for on the 15th April with stays after.
What is going on ?
Are others having these problems ?
Who posts the points ??? Is it IHG at their Head office or is it the particular establishment ?
Getting a bit sick of it to be honest and wondering why I am staying loyal.
A loyalty program should be just that and one should not have to constantly check up on and distrust the provider IMHO....

 

[JohnK]

Not just you. Poor IT systems in place and the support can be woeful at times.

Almost always I have have to chase up the promotions such as Big Win and Accelerate as some stay has not posted or not posted correctly. Luckily I don't stay that often as it can get time consuming chasing them up.