I just saw an ad by St George's bank stating that their call centre service was voted the best in the world, and they follow it up by saying ' seriously...the whole world'.
I wonder if Citibank call centre service would be in the reckoning for the worst in the world (and seriously, the whole world). I was with them for a year with the Emirates card which in itself was great but the appalling customer service made me leave.
Then I see this 50,000/ 60,000 bonus points promotion offer, and after deliberation, I decided to apply for it, saying to myself that I would take the bonus points and not use it at all and hopefully I wont have to deal with customer service, and want to beat myself in frustration.
So, its been almost 5 months since I applied. The first card did not reach and I had to spend a painful hour explaining this simple issue to an Asian advisor. The second card reached after a few weeks, around February and it has now been almost 4 months, 6-7 twenty minute minimum calls and the bonus points have still not been posted. Everytime I call, and for the last 2 months, I have been told that the issue has been escalated and a response has not been received. I asked to speak to the complaints/customer advocacy unit but they dont allow me to do so, since the issue is currently with a supervisor who has been unavailable everytime I have called for the last 2 months.
I feel like banging my head with my cricket bat knocker for the entire duration of any conversation with their representatives. They do not understand 50% of what I am trying to explain, make their own assumptions, and read out preformed statements every 5 seconds. It seems that they step out from their soul and human side before taking a call. They ask to hold for a few seconds and come back in 10 minutes, not even warning me after a few minutes that I would need to hold longer. They have now cut me off on two occasions today.
I have even asked for the card to be cancelled, without response and I have mentioned the Financial Ombudsman as well.
Anyone else who is in a similar situation, or can vote for Citibank as the worst Call centre service in the world??? Any advice???
I wonder if Citibank call centre service would be in the reckoning for the worst in the world (and seriously, the whole world). I was with them for a year with the Emirates card which in itself was great but the appalling customer service made me leave.
Then I see this 50,000/ 60,000 bonus points promotion offer, and after deliberation, I decided to apply for it, saying to myself that I would take the bonus points and not use it at all and hopefully I wont have to deal with customer service, and want to beat myself in frustration.
So, its been almost 5 months since I applied. The first card did not reach and I had to spend a painful hour explaining this simple issue to an Asian advisor. The second card reached after a few weeks, around February and it has now been almost 4 months, 6-7 twenty minute minimum calls and the bonus points have still not been posted. Everytime I call, and for the last 2 months, I have been told that the issue has been escalated and a response has not been received. I asked to speak to the complaints/customer advocacy unit but they dont allow me to do so, since the issue is currently with a supervisor who has been unavailable everytime I have called for the last 2 months.
I feel like banging my head with my cricket bat knocker for the entire duration of any conversation with their representatives. They do not understand 50% of what I am trying to explain, make their own assumptions, and read out preformed statements every 5 seconds. It seems that they step out from their soul and human side before taking a call. They ask to hold for a few seconds and come back in 10 minutes, not even warning me after a few minutes that I would need to hold longer. They have now cut me off on two occasions today.
I have even asked for the card to be cancelled, without response and I have mentioned the Financial Ombudsman as well.
Anyone else who is in a similar situation, or can vote for Citibank as the worst Call centre service in the world??? Any advice???
