Shano
Established Member
- Joined
- Aug 17, 2006
- Posts
- 1,232
A last minute change to the already last minuted changed plans saw me flying HKG-MEL on QF30 yesterday.
I spoke to a QFF rep to change the routing from HKG-SYD-MEL to the direct HKG-MEL. while I was on the phone I asked for him to lodge a points UG request. This was at about 6:45am HKG time on the 5th (i.e. ~ 24 hrs prior to departure).
I had been checking EF as a day or so before QF30 was showing as fully booked in Y. I rechecked again before ringing QFF to make sure that there would be seats available.
Business class at the time was showing J8 C8 D8 I8 so I was reasonably confident of getting the points UG. When I logged onto my QFF account yesterday morning before leaving the hotel to go to the airport, there had been no reduction in points balance and upgrade status still showing as requested. This was at 7am for a 9:40 am departure. From this it was clear that the UG had not been granted. Out of interest I rechecked EF and saw the following availability: J8 C8 D8 I7
At check-in I also asked how many J seats were available and was told "lots".
So I am a bit surprised that the UG did not come through, particularly as I am WP and the # of empty J seats.
I sent a message to QF via the feedback function on their website asking if there was any reason that the UG was not processed.
Anyone else experienced this before with this much availability?
I spoke to a QFF rep to change the routing from HKG-SYD-MEL to the direct HKG-MEL. while I was on the phone I asked for him to lodge a points UG request. This was at about 6:45am HKG time on the 5th (i.e. ~ 24 hrs prior to departure).
I had been checking EF as a day or so before QF30 was showing as fully booked in Y. I rechecked again before ringing QFF to make sure that there would be seats available.
Business class at the time was showing J8 C8 D8 I8 so I was reasonably confident of getting the points UG. When I logged onto my QFF account yesterday morning before leaving the hotel to go to the airport, there had been no reduction in points balance and upgrade status still showing as requested. This was at 7am for a 9:40 am departure. From this it was clear that the UG had not been granted. Out of interest I rechecked EF and saw the following availability: J8 C8 D8 I7
At check-in I also asked how many J seats were available and was told "lots".
So I am a bit surprised that the UG did not come through, particularly as I am WP and the # of empty J seats.
I sent a message to QF via the feedback function on their website asking if there was any reason that the UG was not processed.
Anyone else experienced this before with this much availability?