Your Ideal Customer Service Experience at the Airport

[juniorjack]

Hi all

Long time lurker, first time poster here...

I'm undertaking some research as to improving the customer service experience at the airport, and would love to hear your suggestions! It seems a lot of airlines focus their energy on the in-flight experience, and as such, the ground experience has left a lot to be desired.

What do you want to see? What works, what doesn't? Specifically, what more can airlines offer to raise the standard of service on the ground.

Thanks in advance!

 

[Flying Fox]

I'm have only had F experiences with SQ & QF and they were both very good in my opinion.

I think enhancements would be in the area of it would be good if they sent a car for your ride to and from the airport.

Golf cart ride from the lounge to the gate with hand-off to the crew would be nice too.

The rest was great include the check-in, escort through the airport, lounge and escort to the aircraft.

 

[richie9x]

Personally I don't like waiting. Anything that can be done to reducing queueing is great. I really like what Qantas have done domestically with the nextgen check in. Often the only wait is at security.

Clear signage and instructions are good. When I arrive at a new airport it should be clear where I have to go. Some are good, some are poor.