Hi markis,
Thanks for that, I didn't realise the great value of points + pay for PE fares.
As it's a PE fare, and a reward, can you cancel the flight for no fee and get a refund or credit for the points & cash?
Good question, I tried changing my booking and it said no online, however when I bring up the rules they appear to be the same as paying PE, might try it at the airport tomorrow if I get sick of the lounge:
***Premium Reward
• This is a fully flexible fare for travel on Virgin Australia, Pacific Blue and Polynesian Blue, Premium Economy seating.
• THE BASICS: This is our fully flexible Velocity Redemption Fare for Premium Economy fare. In addition to your wider seat and extra
legroom, the fare is fully refundable in most circumstances and there are no fees for changes or cancellations. On the ground, you will
receive an included checked baggage allowance of up to 69kg and have access to Priority Check-in and access to the Virgin Australia
Lounge, in major domestic airports including Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth domestic airports. In the air, you
can enjoy in-flight entertainment and complimentary food and drinks from our on board menu. Food and beverage is for personal, in-flight
consumption only. Velocitys partner airlines practice responsible service of alcohol and you may be refused service on this basis. live2air is
available on the majority of Virgin Australia's aircraft. live2air is not available on Virgin Australia's Embraer E170 and E190 aircraft. The payper-
view movie component of live2air will only be available on selected routes over 2.5 hours duration. All FOXTEL/AUSTAR live2air
programming schedules are subject to change. Neither Velocity Rewards, Virgin Australia, Pacific Blue nor FOXTEL/AUSTAR are responsible
for any interruptions to the service including, without limitation, those interruptions due to acts of nature, power failure, satellite signal
failure or any other cause. On flights outside of Australian airspace, limited or possibly no signal will be received. Seating will differ
depending on aircraft type and Premium Economy seating may vary and is not available to unaccompanied minors under the age of 15
years old. This fare is only applicable origin to destination and en-route stopovers are not permitted. Flights on Airbus A330 aircraft are
subject to regulatory approval.
• BAGGAGE: this fare includes up to 7kg carry-on baggage and a checked baggage allowance of 69kgs, additional charges may apply for
baggage in excess of this amount. Further conditions apply in relation to Baggage and carrying Dangerous Goods, for more information
please see the website relevant to your travel
Now you're flying with Virgin Australia | Virgin Australia ;
Now you're flying with Virgin Australia | Pacific Blue ;
Now you're flying with Virgin Australia | Polynesian Blue
• FLIGHT CHANGES: you can change the date and time of your flight and the name of the Guest and you do not have to pay a change fee.
For date and time changes, you may only make a change to another Premium Economy Velocity Redemption Fare of the same or greater
value. To make changes to your booking, contact the Guest Contact Centre (GCC) at any time up to 24 hours after your flight's scheduled
departure time. Changes to the name of the Guest can be made at up to 24 hours after the flights scheduled departure time by calling the
GCC. The fare difference (if any) will be payable at the time of making the change and can be paid with either credit card or by using a
credit. Passengers names can be changed by contacting the GCC at any time up to 24 hours before the departure date. All other changes
are not permitted and will be considered as a cancellation.
• CANCELLATIONS: You can cancel your flight at no additional cost, so long as the cancellation is made via the GCC. Cancellations can be
made up to 24 hours after your flight's scheduled departure time, so long as you had not checked in. If you check in and do not show up,
you will forfeit the fare paid and the Velocity Points used (if any), and you will not be eligible for a refund.
• REFUNDS: If you cancel your flight in accordance with these fare rules, you may receive a refund. Refunds can be requested by
contacting the GCC or by emailing your booking reference number, the name of the Guest and flight dates to
[email protected] If you are eligible for this option, you can elect to receive the refund in the same form as the original form
of payment, except where you have paid by cash or EFTPOS, the refund will be directly deposited into your nominated Australian or New
Zealand bank account. If you have booked using credit from another Virgin Australia fare type, you will not be eligible for a refund. If you
have paid in Velocity Points your Points will receive a refund in Points. Refunds will reach your account within 7 - 10 business days.
• CURRENCY: the currency in which you made your original booking will apply to fare differences payable, refunds, fees for animals in hold
and / or excess baggage. Please refer to the relevant airline website for more information.
• Unless otherwise specified, Points and Status Credits are not earned for travel on Velocity Redemption Fares, this is subject to change at the
discretion of VRPL.
KEY FEATURES
