The Frequent Flyer Gazette
Monday, 1 October 2018
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| Virgin Overcharges, Threatens Membership Termination |
A Virgin Australia customer was recently overcharged by more than $4,000. But, despite acknowledging the error, Virgin initially refused to refund any of the money. The airline even threatened to cancel this customer's Velocity Frequent Flyer membership and revoke their Platinum status if they submitted a credit card chargeback claim.
The money has since been refunded, but the incident raises serious questions about Virgin Australia's internal processes.
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| Qantas vs Virgin: Flying with Children |
| Qantas and Virgin Australia each have their strengths and weaknesses. But after two recent domestic flights with his 2-year-old daughter, AFF member Lawrage now believes Qantas provides a far better service to families flying with children. This member flew Qantas from Perth to Brisbane, returning back to Perth with Virgin Australia. The difference in the service provided on both flights was chalk and cheese. more... |
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| South African Airways is Bankrupt |
| After months of financial problems, debt-ridden South African Airways has officially filed for bankruptcy. But the good news is that the airline continues to operate all scheduled flights... and probably will for the foreseeable future. According to South Africa's News24, South African Airways is operating at a significant loss. In March this year, the South African flag carrier's debt was double its assets. The debt has more... |
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| Become a Frequent Flyer Expert! |
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Full descriptions and links to each course are available on the Frequent Flyer Solutions website.
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| Current Virgin Discount Codes |
| Why pay full price for your next Virgin flight? Virgin Australia regularly releases discount codes that you can use to save money on airfares! These promo codes can save you up to 10% on flights operated by Virgin Australia. There are a few restrictions. Virgin Australia discount codes are only valid on certain routes more... |
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| Emirates Reduces Australia Flights |
| Emirates is reducing or downsizing flights to most Australian destinations from next month. Some flights have been cancelled, while other services will be downgraded from Airbus A380 to Boeing 777 services. According to Routes Online, the Emirates service reductions vary by route. But most of the affected more... |
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