The Frequent Flyer Gazette
Monday, 4 June 2018
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| Qantas Error Strands Customer in Cuba |
A Qantas ticketing error has left a customer stranded in Cuba and more than $2,000 out of pocket.
AFF member Sheenaec7 had booked an Iberia reward flight from Havana to Madrid in Business class, using Qantas points. But upon arriving at Havana Airport to check in for the flight, they were told there was no booking. It turns out Qantas had cancelled the booking without telling them. This member spent the following 24 hours stranded in Cuba with no money, no food, no internet and nowhere to stay. To this day, Qantas still has not apologised. |
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| Qantas Signs Air NZ Codeshare Deal |
| Qantas and Air New Zealand may be bitter rivals across the Tasman, but they've taken everyone by surprise announcing a new codeshare agreement! The partnership commences on 28 October 2018 - the same day that Air New Zealand's alliance with Virgin Australia ends. Under the Air New Zealand codeshare agreement, Qantas will place its "QF" code on 30 Air New Zealand domestic routes. This more... |
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| USA Lounge Access Rules Explained |
| In Australia, a Business class ticket or airline status will get you into the lounge before your flight. But in the United States, neither airline status nor even a First class ticket will gain you airport lounge entry! Airport lounge access works a little differently in the United States. In the USA, lounge access is generally available to passengers with a paid airline club membership (e.g. American Airlines Admirals Club membership), more... |
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| Award Flight Assist can help you to redeem your points |
Not sure how best to redeem your frequent flyer points for flights? Or perhaps you don't have hours to spend searching painstakingly for award availability?
Award Flight Assist can help! From simple one-way bookings, right through to complex round-the-world itineraries, our expert team can help you to find the perfect itinerary.
Using our expert knowledge and specialised tools, we'll help you to use your points effectively. Not only can we find award availability, but we can also recommend airlines with lower fuel surcharges and help you to decide where to transfer your credit card points.
Your award flight options will be presented in an easy-to-read report and we'll explain exactly how to book. So you save time, money and hassle... and spend more time enjoying your trip!
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| JetGo in Voluntary Administration |
| Regional Australian airline JetGo has entered voluntary administration, suspending all commercial passenger flights as of 1 June 2018. JetGo customers with existing flight bookings may be entitled to a refund by initiating a credit card chargeback. If the refund is unsuccessful, JetGo's administrator advises that customers can lodge a "Proof of Debt" claim. For customers with bookings in the immediate future, both Qantas and Virgin more... |
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| SQ Launches World's Longest Flight |
| Singapore Airlines will reclaim the title of world's longest flight when it reinstates non-stop service from Singapore to New York later this year. The Airbus A350-900ULR operating the 18-hour, 15,344-kilometre trek will be configured only with Business class and Premium Economy seating. The first non-stop Singapore-Newark service will take off on 11 October 2018. Initially a 3x weekly service, flights will increase to daily from 18 October. The flight more... |
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