The Frequent Flyer Gazette
Thursday, 20 December 2018
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| Singapore Airlines Saves the Day After Qantas Blunder |
Singapore Airlines has come to the rescue after a Qantas blunder that left an AFF member seeing red.
fitzy recently decided to change a Classic Flight Reward booking made with Qantas. Upon calling the Qantas call centre, this member was told that the change would cost 5,000 Qantas points, but that they would receive a refund of $270 due to the lower fees and taxes on the new itinerary. Instead of receiving the refund as promised, this member's credit card was charged an extra $593.53 for the change.
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| Jetstar Fined for Misleading Customers |
| The Australian Competition and Consumer Commission (ACCC) has called out all four of Australia's major airlines for misleading customers about their right to a refund. In addition, Jetstar has been fined $1.95 million for making false and misleading representations about its passengers' rights. The ACCC alleges that Jetstar falsely claimed on its website that certain fares were not refundable unless a bundle was purchased. It also claims Jetstar's terms and more... |
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| KrisFlyer Spontaneous Escapes Deals |
| Each month, Singapore Airlines offers 30% off the KrisFlyer miles required for last-minute award travel on a range of different routes. These KrisFlyer Spontaneous Escapes deals can be used to book selected Singapore Airlines and SilkAir award flights in both Economy and Business class, for travel during the following month. The latest Singapore Airlines Spontaneous Escapes deals have just been released for December 2018, for travel during January 2019 more... |
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| Become a Frequent Flyer Expert! |
Want to learn how to improve your travel experience while spending less? Frequent Flyer Solutions offers a comprehensive training program that will teach you everything you need to know about earning and burning points effectively, credit cards, airline status and much, much more!
There are 10 training courses that have been developed from the ground up by the experts at the Australian Frequent Flyer...
- Course 1: Frequent Flyer 101
- Course 2: Frequent Flyer Programs
- Course 3: Credit Cards
- Course 4: Buy Points
- Course 5: Redeem Points
- Course 6: Upgrade 101
- Course 7: Cheap Airfares
- Course 8: Airline Status
- Course 9: Loyalty Programs
- Course 10: Overseas Travel
Full descriptions and links to each course are available on the Frequent Flyer Solutions website.
All Frequent Flyer Solutions members can access the first unit of every course for free, or upgrade your membership to enjoy full access to all training.
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| Some Qantas Partners Adding HK Charges |
| Last month, the Hong Kong government ended its regulation of fuel and airline-imposed surcharges. This made it once again possible for airlines to add on their own surcharges to the cost of flights, including award tickets. A month later, some Qantas partner airlines have indeed increased their carrier charges on award bookings departing from Hong Kong. But it's not all bad more... |
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| More Qantas Premium Awards to Honolulu |
Want to use your Qantas points to fly to Hawaii? You're in luck! Qantas has released a ton of extra Premium Economy and Business Class reward seats to Honolulu.
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Click here for full details |
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| Have a happy and safe holiday! |
Thank you very much for your readership and ongoing support of Australian Frequent Flyer in 2018. We really appreciate it! Have an enjoyable Christmas break, Happy New Year and Safe Travels!
We will be taking a little break over the holiday period. The next issue of The Frequent Flyer Gazette will be in your inbox on Thursday 10 January 2019.
You'll continue to receive the Gazette each Monday and Thursday in 2019. Plus, stay tuned for an exciting new way to catch up with the latest news, tips and tricks for Australian travellers from early next year!
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