The Frequent Flyer Gazette
Thursday, 2 May 2019
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| How Qantas Lost a Loyal Customer |
It takes years to build customer loyalty, but just a few minutes to destroy it.
Max Samuels is a Qantas Platinum member who has been loyal to the airline for many years. But in a recent incident, a Qantas staff member was so rude to this member, who also holds lifetime Gold status, that they decided to try Virgin Australia... and loved it. |
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| 25% Bonus Velocity Points on Transfers |
| Velocity Frequent Flyer's twice-yearly promotion on points transfers is back! This time around, you can earn up to 25% bonus Velocity points when transferring your points from participating credit card and hotel rewards programs to Velocity Frequent Flyer (or a generous 50% bonus if you have ANZ Rewards points). Velocity Frequent Flyer runs a similar month-long promotion more... |
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| Qantas Acts Quickly after Points Stolen |
| For Qantas Frequent Flyer members with large point balances, having those points stolen could be a nightmare. Thankfully, if this does happen, the airline has processes in place to recover the points. DoctorSimon was mortified to discover recently that 185,000 points had been stolen from their Qantas Frequent Flyer account. The thief had already used the points to more... |
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| Get more from your frequent flyer points! |
Are you new to the frequent flyer points game? Or perhaps you'd like to get more out of your frequent flyer points and airline loyalty?
Frequent Flyer Solutions offers a comprehensive training program that will teach you how to really travel better, for less! You'll learn how to earn and redeem points effectively, how get a status match, which credit cards to pay your tax with, how to get cheap flights, and much more! It really is the ultimate resource for frequent flyers.
The 10 easy-to-follow training courses are packed with useful information. The content is supplemented by helpful video demonstrations, spreadsheets and more.
As a free Frequent Flyer Solutions member, you can already access the first unit of every course for free! And Business Class members receive full, unlimited access to all of the training. Business Class members also receive complimentary access to all Frequent Flyer Solutions webinars. This includes the next webinar, "Star Alliance for Australians", to be held on Wednesday 29 May.
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| British Airways Award Price Increase |
| There's some bad news for users of the British Airways Executive Club program. British Airways will be making "changes" to the pricing of partner airline award tickets from 30 May 2019. But even more concerning is the fact that British Airways won't yet reveal what the new prices are! It seems we won't know exactly what’s changing until after the changes come into effect. It is almost certain that the number of Avios required to book more... |
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| How to Redeem Etihad Miles for GOL Flights |
| Travelling to Brazil? Internal flights can be expensive. But if you happen to have some spare Etihad Guest miles, you can use these to book a flight on GOL Airlines. This is the largest domestic carrier in Brazil. Award seats on GOL are surprisingly cheap and there are no fuel surcharges, so this can be very good value. |
| Click here for full details |
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