Jetstar has promised to reduce the amount of time Qantas Frequent Flyer members are waiting to receive their points and status credits after flying with the airline.
Before COVID-19, most eligible Jetstar customers were receiving Qantas points and status credits within a few days of their flight. But since the pandemic, the typical amount of time taken for Jetstar flights to be credited to Qantas Frequent Flyer members’ accounts has blown out to around 18 days. In rare cases, it’s even taking two months or longer.
After being contacted by Australian Frequent Flyer, Jetstar conducted an internal investigation which found most passengers were waiting around 18 days for their Qantas points to credit.
As some manual processing is involved for Jetstar flights, it is expected that Jetstar flights will take longer to credit to Qantas Frequent Flyer than Qantas-operated flights. That’s because points and status credits for Qantas flights are processed automatically, and can credit as soon as 15 minutes after a passenger has boarded their flight. Still, it’s not supposed to take quite that long for Jetstar flights to credit.
Jetstar and its parent company Qantas are now working together to significantly reduce the wait time for Qantas points and status credits from Jetstar flights. In the near future, this wait time should reduce to just a few days in some cases, and no more than 1-2 weeks in most cases.
“When flying with Jetstar, Qantas Frequent Flyers may receive their Qantas Points and status credits within a few days of their flight, however sometimes this process can take a few weeks,” a Jetstar spokesperson told Australian Frequent Flyer.
“We apologise to any customers who are waiting longer than this.”
Occasionally, it is possible that Qantas points & status credits for eligible Jetstar flights may take significantly longer to be processed. If you’re still waiting after around 3 weeks, there may be a rare system error or glitch affecting your booking. In this case, you may be able to expedite the process by submitting a Missing Points Claim on the Qantas website or contacting the Qantas Frequent Flyer Service Centre.
You could also contact the Frequent Flyer Service Centre if you’re still waiting for your Jetstar flight to credit after several days and urgently need the status credits, e.g. to upgrade to a higher status tier.
“Customers can contact the Qantas Frequent Flyer customer service team if they have questions,” the Jetstar spokesperson said.
Qantas Frequent Flyer members can earn Qantas points and status credits when purchasing a Jetstar fare with a Plus or Max bundle. And as an exception, all domestic Jetstar flights within New Zealand are eligible to earn Qantas points.
Jetstar passengers had previously complained of delays in receiving their points and status credits in 2018, but this seemed to be fixed in 2019.
Join the discussion on the Australian Frequent Flyer forum: Slow posting of QFF points and SCs after a JQ flight
