Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
As an alternative to calling, you can access Qantas customer service through Facebook messenger. It might take a while to get a reply, but the social media team is on the ball.
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We’ve put together a list of the most common error codes that you’ll encounter on the multi-city booking page of the Qantas website.
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Virgin Australia sells VA-marketed codeshare flights on several partner airlines including Singapore Airlines and Air Canada. When booking these, you’ll often pay more for a less seamless experience.
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Many World of Hyatt membership numbers end in the letter O or I. This makes no sense because the letters O and I are easily – and frequently – confused for numbers.
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The Qantas App has added a Ticketing Issue Alerts feature that notifies customers if there are ticketing issues with their bookings and offers solutions.
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