Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
Singapore Airlines is now deliberately blocking KrisFlyer members with low mileage balances from searching for award flights. This will achieve little and makes it harder to engage with the program.
Qatar Airways has understandably had to cancel many flights between Doha and Australia in recent months. Unfortunately, passengers who had booked using Velocity Points are not being offered alternative flights.
The Qantas website's multi-city booking tool has a lot of features, but also a lot of bugs. Here's how to troubleshoot if you get stuck.
Online reviews have made it much easier for travellers to research hotels, restaurants, airlines and tour companies. But they've also changed the travel experience - and not always for the better.
If you change your mind about a Qantas flight booking, you can cancel within 24 hours for a full refund. You can also fix small mistakes at no cost on the day of booking.
When writing a complaint to an airline, you're more likely to get the desired outcome if you keep it succinct, take out the emotion and clearly state what you want.
If you're flying Qantas from Samoa, Tonga or Palau, eat beforehand and bring your own snacks as there is limited food available on board - even in Business Class.
There's nothing quite like the power of an engaged - and at times enraged - community to help other people and bring about positive change. That's exactly what AFF is, and it's thanks to people like you.
Airlines are quick to take your money, but often slow to refund it when you're owed compensation. They get away with too much by ignoring complaints.
Qantas' current policy for compensating passengers downgraded on Classic Reward bookings is unreasonably poor. The airline finally doing something to fix this.
Australians can no longer redeem Velocity Points for United Business Class reward seats to the USA, because United hasn't released a single one for more than two months. Singapore Airlines has also stopped releasing Business reward seats to Velocity members from Sydney, Melbourne and Perth to Singapore.
We review QantasLink's regional Airbus A220-300 Business Class from Canberra to Melbourne. While there was a catering issue, the seat was comfortable and the great service from the cabin crew saved the day.