Why I Send Airlines Compliments for Great Service
Most passengers don’t take the time to compliment great service, so airlines love it when customers do. They often pass on the feedback to the employee and their manager.
Read more
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Update: Qantas Awards Back on Alaska Airlines Website
Qantas award flights are once again available to book on the Alaska Airlines website after mysteriously disappearing three weeks ago.
Read more
Alaska Airlines Blocking Qantas Award Flights
Not a single Qantas reward seat has been available to book through Alaska Airlines Mileage Plan for more than two weeks.
Read more
What You’ll Earn on Flights Missing from Qantas Points Calculator
The Qantas Points Calculator and booking engine incorrectly shows some routes as earning zero points and status credits. Here’s what you’ll actually earn.
Read more
KrisFlyer Finally Corrects Cairns Award Pricing Error
Singapore Airlines has finally fixed an error where its website was overcharging for KrisFlyer Advantage award tickets to and from Cairns.
Read more