Jetstar Strands Passengers in Bali for 18 Days
A family of four was left stranded in Bali for 18 days after Jetstar cancelled their flight home and didn’t offer an alternative flight until more than two weeks later.
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
From Which Countries Can You Book on Qantas’ Website?
The Qantas website has a well-known limitation that you can only use it to search for and book flights departing from certain countries. This can be particularly frustrating when searching
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Qantas Partner Awards: What If The Airline Cancels Your Flight?
When redeeming Qantas points to fly overseas, you’ll often end up on a partner airline as it can be difficult to find award availability on Qantas-operated flights to destinations such
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USA Proposes Mandatory Refunds for Aircraft Type Downgrades
The United States Department of Transportation (DOT) has proposed updated legislation that would require airlines to offer refunds for “significant changes” including aircraft type changes that result in a downgrade
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How to Reinstate Expired Qantas Points
Qantas Frequent Flyer points don’t expire as long as you earn or redeem at least one point every 18 months. But if they do happen to expire, you might be
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