Qantas to Launch ‘Find My Credit’ Portal
Qantas will launch a new ‘Find My Credit’ website dedicated to helping customers find and redeem their forgotten Qantas flight credits.
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Velocity Accounts Suspended & Reinstated: What Happened?
Last week, an unusually large number of Velocity Frequent Flyer member accounts were suspended due to suspicious activity.
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Qantas Lounge Access on WestJet Codeshare Flights?
Qantas has confirmed that lounge staff were incorrect to deny entry to a Qantas Club member flying on a QF-marketed codeshare flight operated by WestJet.
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Qantas Fixes Ongoing Reward Flight Ticketing Failures
Qantas is taking concrete steps to ensure Classic Flight Reward tickets are issued and re-issued correctly in the future.
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Virgin’s Ridiculous Compensation Offer
The offer made to passengers on a recent overbooked Virgin Australia Cairns-Brisbane flight was so inadequate that it’s almost hilarious.
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