Qantas Reward Seat Release Fail
On Sunday, Qantas issued an apology to frequent flyers for the airline’s recent operational issues and offered a range of gifts as a peace offering. One of the promises made
Read more
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Points “The Envy of the World”? Absolutely Not!
Qantas CEO Alan Joyce recently told a room full of business leaders and journalists in Perth that the airline’s frequent flyer scheme and points “are the envy of the world”. In
Read more
The Challenges of Booking Qantas Reward Tickets By Phone
Many Qantas customers are already well aware of the major problems right now with the Qantas call centre. To Qantas’ credit, the horrifyingly long wait times have now started to
Read more
Velocity Upgrading Members Slightly Short on Status Credits
Velocity Frequent Flyer members would normally need to earn at least 250, 500 or 1,000 status credits during a 12-month period to upgrade to Silver, Gold or Platinum status respectively.
Read more
Qantas Fixes Alaska Airlines Classic Reward Pricing
Qantas has finally fixed an error with the way its website prices Classic Flight Rewards on Alaska Airlines after more than a year. Last month, Australian Frequent Flyer highlighted a glitch with
Read more