Disruptions Are the True Test of an Airline
The true test of an airline is how often things go wrong, and much more importantly, how well the airline handles inevitable disruptions.
Read more
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Does Australia Need EU-Style Air Passenger Protections?
Last week, consumer advocacy group Choice awarded Qantas its annual Shonky Award for “unusable flight credits, delayed flights, disappearing baggage, and endless call wait times”. It described the flying kangaroo
Read more
Jetstar Strands Passengers in Bali for 18 Days
A family of four was left stranded in Bali for 18 days after Jetstar cancelled their flight home and didn’t offer an alternative flight until more than two weeks later.
Read more
From Which Countries Can You Book on Qantas’ Website?
The Qantas website has a well-known limitation that you can only use it to search for and book flights departing from certain countries. This can be particularly frustrating when searching
Read more
Qantas Partner Awards: What If The Airline Cancels Your Flight?
When redeeming Qantas points to fly overseas, you’ll often end up on a partner airline as it can be difficult to find award availability on Qantas-operated flights to destinations such
Read more