Qantas Abandons Passengers Mid-Trip
When booking a series of flights on one ticket, you would expect to be looked after if the first flight was delayed and you missed your onward connection as a
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Warning: Don’t Change Qantas Reward Bookings via Call Centre!
There appears to be a systematic problem where Qantas call centre staff are accidentally cancelling confirmed Classic Flight Reward bookings when customers call to enquire about changing their flights. Over
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Qantas Reduces Refund Waiting Times
Throughout the pandemic, many Qantas customers have complained about having to wait many weeks or months to receive a refund from Qantas for cancelled flights. Others have found it too
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Qantas Customer’s Nightmare Trip to London
When deciding which airline to fly to London, there were several reasons that Peter, the husband of AFF member Alectoris, decided to book with Qantas. A key consideration was that
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Qantas Overcharging for Alaska Airlines Rewards
As Alaska Airlines is a Qantas partner airline and a member of the Oneworld alliance, its flights are available to book using Qantas Frequent Flyer points. But when redeeming Qantas
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