The Challenges of Booking Qantas Reward Tickets By Phone
Many Qantas customers are already well aware of the major problems right now with the Qantas call centre. To Qantas’ credit, the horrifyingly long wait times have now started to
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Velocity Upgrading Members Slightly Short on Status Credits
Velocity Frequent Flyer members would normally need to earn at least 250, 500 or 1,000 status credits during a 12-month period to upgrade to Silver, Gold or Platinum status respectively.
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Qantas Fixes Alaska Airlines Classic Reward Pricing
Qantas has finally fixed an error with the way its website prices Classic Flight Rewards on Alaska Airlines after more than a year. Last month, Australian Frequent Flyer highlighted a glitch with
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Qantas Abandons Passengers Mid-Trip
When booking a series of flights on one ticket, you would expect to be looked after if the first flight was delayed and you missed your onward connection as a
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Warning: Don’t Change Qantas Reward Bookings via Call Centre!
There appears to be a systematic problem where Qantas call centre staff are accidentally cancelling confirmed Classic Flight Reward bookings when customers call to enquire about changing their flights. Over
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