Qantas Reduces Refund Waiting Times
Throughout the pandemic, many Qantas customers have complained about having to wait many weeks or months to receive a refund from Qantas for cancelled flights. Others have found it too
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Customer’s Nightmare Trip to London
When deciding which airline to fly to London, there were several reasons that Peter, the husband of AFF member Alectoris, decided to book with Qantas. A key consideration was that
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Qantas Overcharging for Alaska Airlines Rewards
As Alaska Airlines is a Qantas partner airline and a member of the Oneworld alliance, its flights are available to book using Qantas Frequent Flyer points. But when redeeming Qantas
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Qantas Opens New Call Centre in Manila
EXCLUSIVE | Most Qantas customers who’ve tried to contact the airline’s call centre in recent months will be aware that it has major problems. Apart from the long wait times
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Seats Lost in Qantas Call Centre Stuff-Up
When calling an airline to make a simple enquiry about a confirmed booking, you certainly wouldn’t expect them to cancel your entire ticket without your consent or knowledge. But that’s
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