Qantas Keeps Hanging Up on Customers
Unless you’re lucky enough to have Platinum or Platinum One status, dealing with the Qantas contact centre has become a maddening experience lately. The wait times are often astronomical, and
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Airlines Playing a Cruel Cancellation Game
Throughout the pandemic, airlines have had to cancel a lot of flights. This is already inconvenient enough for customers who had booked tickets on flights that are no longer going
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Qantas Forces Customer to Pay for Unnecessary COVID Test
A Qantas passenger is $79 out of pocket after staff refused to let her check-in without a COVID test certificate that she didn’t actually need. The passenger, who is the
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Glitch Affecting KrisFlyer Mile Extensions
Singapore Airlines KrisFlyer miles normally expire if unredeemed after 3 years, regardless of account activity. But it’s clearly unfair to expire people’s miles during a pandemic when they can’t travel,
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Sneaky Change to Qantas Flight Credits
Qantas has come under fire after customers discovered they were being charged significantly more when booking with a flight credit. Over recent weeks, both A Current Affair and ABC News
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