Why Keep Booking with Airlines that Screw You Over?
Over the past few years, the same complaints about airlines have appeared time and time again. Some of the most common ones have been airlines making it difficult to get a
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Refunds Incorrect Carrier Charges
Qantas will refund customers who were mistakenly overcharged when booking Classic Flight Rewards prior to October 2021 – possibly without even realising. This error, caused by carrier charges being filed
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Resolved: British Airways Flights Not Crediting to Partner Programs
A widespread problem causing frequent flyers of multiple airlines to miss out on points & status credits for British Airways flights taken over the past two months has now been
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Qantas Customer Cancels $350k of Flights After 71 Hours on Hold
Last week, Australian Frequent Flyer exposed the dire state of the service being provided by the Qantas call centre. Many customers are waiting hours on hold, only to speak to staff
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The Qantas Call Centre is a Disgrace
If you’ve tried to phone Qantas recently, you probably already know how difficult it is to get through to the call centre. Unless you have Platinum or Platinum One status,
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