Qantas Forces Customer to Pay for Unnecessary COVID Test
A Qantas passenger is $79 out of pocket after staff refused to let her check-in without a COVID test certificate that she didn’t actually need. The passenger, who is the
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Glitch Affecting KrisFlyer Mile Extensions
Singapore Airlines KrisFlyer miles normally expire if unredeemed after 3 years, regardless of account activity. But it’s clearly unfair to expire people’s miles during a pandemic when they can’t travel,
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Sneaky Change to Qantas Flight Credits
Qantas has come under fire after customers discovered they were being charged significantly more when booking with a flight credit. Over recent weeks, both A Current Affair and ABC News
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Why Keep Booking with Airlines that Screw You Over?
Over the past few years, the same complaints about airlines have appeared time and time again. Some of the most common ones have been airlines making it difficult to get a
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Qantas Refunds Incorrect Carrier Charges
Qantas will refund customers who were mistakenly overcharged when booking Classic Flight Rewards prior to October 2021 – possibly without even realising. This error, caused by carrier charges being filed
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