Velocity Frequent Flyer Implements Two-Factor Authentication
Velocity Frequent Flyer has finally implemented multi-factor authentication, increasing the level of security on its members’ accounts.
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Velocity Adds Non-Stop United Trans-Atlantic Rewards
Virgin Australia has fixed a bug that resulted in many non-stop United Airlines flights being unavailable to book with Velocity Points.
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Velocity Blocking Non-Stop United Trans-Atlantic Rewards?
Virgin Australia flyers can redeem Velocity Frequent Flyer points on United Airlines, but there’s no reward seat availability on any non-stop trans-Atlantic route.
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Qantas Reverses Incorrect Refusal of Points & Status Credits
Qantas has reversed its repeated, erroneous refusal to award points and status credits on Qatar Airways codeshare flights marketed by Finnair.
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Why I Send Airlines Compliments for Great Service
Most passengers don’t take the time to compliment great service, so airlines love it when customers do. They often pass on the feedback to the employee and their manager.
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