Why is Dynamic Currency Conversion Even Legal?
Most countries ban junk surcharges like “resort fees” because they can trick people into paying more and are bad for consumers. So, why is dynamic currency conversion (DCC) is still legal?
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Opinion: Latest Changes May Not Fix Qantas’ Reward Availability Problem
Qantas Frequent Flyer has an availability problem. The recent program changes including Classic Reward price hikes, the introduction of Classic Plus and expanded partner airline rewards try to fix this. But they might not be enough.
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Australia’s New Aviation Customer Rights Charter
The Australian government is inviting submissions about its proposed Aviation Customer Rights Charter, which will largely just make it easier for passengers to enforce rights they already have.
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Are Ground Handlers Gaming Baggage Delivery KPIs?
Airlines often use the time it takes to get the first bag onto the carousel as a key performance metric for baggage handlers. Are ground handling companies gaming this to inflate their KPIs?
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Velocity Frequent Flyer Implements Two-Factor Authentication
Velocity Frequent Flyer has finally implemented multi-factor authentication, increasing the level of security on its members’ accounts.
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