Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
The US Department of Transportation is fining Air Canada US$25.5 million (~AU$34 million) for “extreme delays in providing required refunds” during the COVID-19 pandemic. According to US law, airlines are
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Last week, Qantas launched Embraer E190 flights for the first time. Operated by Alliance Airlines on behalf of QantasLink, the E190s will be initially used on the Adelaide-Alice Springs, Alice
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Qantas has overhauled its beleaguered call centre in an effort to improve the quality of the service provided. But there have been some teething issues, with Platinum members reporting waiting
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Qantas says it has now fixed what appears to have been a widespread problem that saw customers with cancelled Classic Flight Reward bookings for multiple passengers only receiving a refund
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The Australian Competition & Consumer Commission (ACCC) has responded to allegations made by Rex that Qantas is engaging in anti-competitive behaviour against the regional airline. Over the past year, Qantas has launched
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