Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Difficulties and delays with getting refunds have been among the most common complaints about airlines during COVID-19. We’ve previously covered the differences in the refund policies of Qantas, Virgin and
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Jetstar has promised to reduce the amount of time Qantas Frequent Flyer members are waiting to receive their points and status credits after flying with the airline. Before COVID-19, most
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Multiple Finnair passengers have been left up to AU$13,000 each out of pocket, through no fault of their own, after they tried to claim EU261 compensation for flights delayed due
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There are countless “claim agencies” that specialise in claiming EC261/2004 (EU261) compensation from airlines for flight delays, cancellations and overbooking in the European Union. Their promise is simple: They’ll chase
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As the past week has shown, domestic travel restrictions within Australia can change very quickly. This makes it difficult to book flights with confidence. But to maintain cash flow, airlines
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