Podcast #55: The Alice Springs “Plane Graveyard”
Visitors to Alice Springs, a town in Australia’s red centre, have been greeted by an unusual sight since the beginning of the COVID-19 pandemic. The town is also now the
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Air New Zealand Says It Doesn’t Have to Refund Cancelled Flights
Air New Zealand has clarified its refund policy after passengers booked on cancelled flights to Norfolk Island were told they were not entitled to a refund. Two weeks ago, Air
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Beware of Scam Emails Claiming to Be From Qantas
Fraudsters have been targeting Australians with phishing emails claiming to be from Qantas, warning recipients not to let their “Coronavirus Relief Bonus go to waste”. There are various versions of
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Qantas Hangs Up on Platinum Member Requesting Refund
A Qantas call centre agent hung up on a Platinum frequent flyer calling to enquire why it was taking so long to receive a refund for their cancelled flight. The
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Rex’s “Strong-Armed” Tactics Against Local Councils Exposed
Regional Express Airlines (Rex), Australia’s largest independent regional airline, has been profitable almost every year since 2004. Given the volatility of the aviation industry and tight margins on regional aviation,
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