Major Qantas Call Centre Changes
Qantas has overhauled its beleaguered call centre in an effort to improve the quality of the service provided. But there have been some teething issues, with Platinum members reporting waiting
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Qantas Customers Short-Changed on Refunds
Qantas says it has now fixed what appears to have been a widespread problem that saw customers with cancelled Classic Flight Reward bookings for multiple passengers only receiving a refund
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ACCC Rebukes Rex Allegations Against Qantas
The Australian Competition & Consumer Commission (ACCC) has responded to allegations made by Rex that Qantas is engaging in anti-competitive behaviour against the regional airline. Over the past year, Qantas has launched
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Podcast #55: The Alice Springs “Plane Graveyard”
Visitors to Alice Springs, a town in Australia’s red centre, have been greeted by an unusual sight since the beginning of the COVID-19 pandemic. The town is also now the
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Air New Zealand Says It Doesn’t Have to Refund Cancelled Flights
Air New Zealand has clarified its refund policy after passengers booked on cancelled flights to Norfolk Island were told they were not entitled to a refund. Two weeks ago, Air
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