No Staff, No Service: The Future of Flying Qantas?
Last month Qantas announced a plan to close its airport service desks and sales counters, including the service counters in Qantas airport lounges. The airline says that the removal of
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
KrisFlyer Miles Expiration Policy is Outdated & Unfair
Over the past few years, many frequent flyer programs have moved away from the customer-unfriendly policy of points expiring after fixed amounts of time. In late 2019, for example, both
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Qantas Closes Airport Service Desks
Qantas will close its airport service desks and sales counters, and reduce staffing levels at baggage services desks, resulting in the loss of around 100 jobs. The move will help
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Virgin Australia Flight Credits Useless to Overseas Residents
More than 300,000 Virgin Australia customers have now received Future Flight credits for cancelled flights. But many Virgin customers have complained they would have preferred a refund. This is especially
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ACCC Fears for Airline Competition in Australia
The ACCC will maintain close scrutiny on domestic airline competition over the next three years amid concerns that some airlines could exploit the pandemic to engage in anti-competitive behaviour. Yesterday,
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