Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Consumer group CHOICE recently surveyed more than 4,000 Australians whose travel plans were disrupted by COVID-19. Unfortunately, their findings do not paint a pretty picture of the travel industry. This
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Qantas announced last year that it would close airport service desks and sales counters as part of a cost-cutting drive. Many Australian frequent flyers were concerned that this would lead
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The US Department of Transportation is fining Air Canada US$25.5 million (~AU$34 million) for “extreme delays in providing required refunds” during the COVID-19 pandemic. According to US law, airlines are
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Last week, Qantas launched Embraer E190 flights for the first time. Operated by Alliance Airlines on behalf of QantasLink, the E190s will be initially used on the Adelaide-Alice Springs, Alice
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Qantas has overhauled its beleaguered call centre in an effort to improve the quality of the service provided. But there have been some teething issues, with Platinum members reporting waiting
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