Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Priority Pass members have complained that they have not been offered refunds, even though they have been unable to travel and many airport lounges have been closed since March. Priority
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Most businesses have faced significant issues due to COVID-19, particularly in the travel industry. With borders closed, many airlines have had to cancel flights and many tour operators have had
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United Airlines made a surprise announcement last weekend that it would permanently remove change fees on domestic airfares. Within days, almost every other major U.S. airline has followed suit in
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Jetstar has refunded passengers that were incorrectly charged a $131 fee to change their flight after Jetstar cancelled on them and failed to provide a suitable alternative. Australian Frequent Flyer
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Etihad will now offer full refunds to all passengers that purchased tickets in Australia, for flights that were cancelled by the airline due to COVID-19. It comes after the Australian
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