Qantas Closes Airport Service Desks
Qantas will close its airport service desks and sales counters, and reduce staffing levels at baggage services desks, resulting in the loss of around 100 jobs. The move will help
Read more
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Virgin Australia Flight Credits Useless to Overseas Residents
More than 300,000 Virgin Australia customers have now received Future Flight credits for cancelled flights. But many Virgin customers have complained they would have preferred a refund. This is especially
Read more
ACCC Fears for Airline Competition in Australia
The ACCC will maintain close scrutiny on domestic airline competition over the next three years amid concerns that some airlines could exploit the pandemic to engage in anti-competitive behaviour. Yesterday,
Read more
No Refunds as Many Priority Pass Lounges Remain Closed
Priority Pass members have complained that they have not been offered refunds, even though they have been unable to travel and many airport lounges have been closed since March. Priority
Read more
Goodwill Lost: Customers Have Long Memories
Most businesses have faced significant issues due to COVID-19, particularly in the travel industry. With borders closed, many airlines have had to cancel flights and many tour operators have had
Read more