U.S. Airlines Permanently Axe Change Fees
United Airlines made a surprise announcement last weekend that it would permanently remove change fees on domestic airfares. Within days, almost every other major U.S. airline has followed suit in
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Jetstar Refunds Erroneous Change Fees
Jetstar has refunded passengers that were incorrectly charged a $131 fee to change their flight after Jetstar cancelled on them and failed to provide a suitable alternative. Australian Frequent Flyer
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ACCC Forces Etihad to Refund Cancelled Flights
Etihad will now offer full refunds to all passengers that purchased tickets in Australia, for flights that were cancelled by the airline due to COVID-19. It comes after the Australian
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Qantas Offers Status Credits, Extra Value for Accepting Flight Credits
Qantas is reportedly offering status credits, extra credit value and/or extended voucher validity to selected customers that agree to hold onto their flight credits instead of requesting a refund for
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Velocity to Refund Cancelled Reward Seat Bookings
Velocity Frequent Flyer will finally refund Virgin Australia reward seat bookings that have been cancelled, for travel booked until 30 September 2020. This had already been Velocity’s policy prior to Virgin
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